Job description of the deputy director of a car service. The owner and the appointed director in a car service - is there a big difference

FUNCTIONAL RESPONSIBILITIES OF THE HEAD OF THE SERVICE DEPARTMENT / MANAGERTECHNICAL CENTER / DIRECTOR OF TECHNICAL CENTER, CAR SERVICE

Subject to:CEO of the business unit

Has under his control: Head of the locksmith shop

Head of body shop

Head of technical department

Chief mechanical engineer

Head of washing and dry cleaning department

The purpose of the activity (appointment of the position): Ensure the implementation of the business unit's policy in the field of service and performance of warranty obligations.

Volumes:

Profit

Number of paid hours

Staff

Main responsibilities:

1. Organizes and optimizes production processes in accordance with approved business development plans, repair work technologies, quality standards for customer service and repair work, production standards established for production units.

2. Participates in the development and implementation of the sales, service and warranty policy of the business unit (if a dealer station).

3. Plans the use of material and human resources, optimizes the use of production facilities and equipment. Develops and submits for approval the draft budget of the unit for the period (year, quarter, month). Controls the efficiency of the use of resources, equipment, working hours. Participates in the development and implementation of measures to improve profitability.

4. Develops and implements progressive methods of organizing work teams, rationing and remuneration. Participates in the development and implementation of plans for the implementation of technological methods to improve the organization of business processes.

5. Develops and implements performance improvement systems. Uses methods of non-material stimulation.

6. Monitors the current activities of the unit. Makes decisions to ensure the implementation of current and long-term plans.

7. Makes decisions on key aspects of pricing. Determines the price level, discounts, privileges.

8. Negotiates, maintains personal contacts with key clients, suppliers, representatives of insurance companies, etc. Regularly maintains contacts with the Representative Office.

9. Controls the quality of customer service and repair work. Ensures compliance with the standards of the Representative Office and internal quality standards. (if dealer station)

10. Provides coordination and facilitates interaction with other departments of the business unit to achieve common goals.

11. Resolves conflict, disputable situations of customer service. Accepts complaints and reclamations, promotes the implementation of additional work in cases of unsatisfactory service, poor quality of work performed.

12. Controls the availability of production processes with proper equipment, tools, tooling, inventory, workwear.

Performance evaluation criteria:

Profit

Number of sold//paid hours

Ratio of hours spent to paid hours (productivity)

Customer satisfaction with service

Customer satisfaction with repairs

Dealer Compliance

Requirements for qualifications and experience :

1. Higher technical education
2. 3 years experience in manufacturing
3. 3 years experience in leadership positions
4. 3 years of experience in the automotive business.

Rights and powers

The position has the right:

1. Make decisions on key issues of pricing, organization of production processes, rationing of working hours, staff placement, wage system, etc.
2. Participate in the development of the division's sales, service and warranty policies.
3. Participate in the development of methods for improving business processes, increasing the competitiveness of the business.

Requirements for workplace equipment and activities

Standard workplace of the head.

Documents regulating activities

1. Service Delivery Technology
2. Orders, orders, instructions in writing.
3. Job description.
4. Quality quide.

Dear customers and job seekers, Atk-personal Automobile Recruitment Agency will be happy to provide you with services for the selection of car personnel for car services / technical centers, spare parts stores, training for car personnel (employees of technical centers, car services, car companies), advice on employment and job search in auto business. Please contact: tel.. seven days a week.

The job description of the technical director is created to regulate labor relations. The document describes the qualification requirements, the necessary knowledge and skills, the procedure for appointment and dismissal, the subordination of the employee, his functional duties, rights, and responsibilities.

Sample job description for technical director

I. General provisions

1. The technical director belongs to the category of "managers".

2. The basis for appointment to the position of technical director or dismissal from it is the order of the general director.

3. The technical director reports directly to the general director.

4. During the absence of the technical director, his functional duties, rights, responsibilities are transferred to another official, as reported in the order for the enterprise.

5. A person with a higher education and at least three years of experience in senior positions in the relevant field is appointed to the position of technical director.

6. The technical director must know:

• normative legal acts regulating the activity of the enterprise;
• structure of the company, its profile and specialization;
• prospects for the development of the enterprise and the industry as a whole;
• the procedure for developing and implementing the company's technical development strategy;
• methods and principles of enterprise activity management in market conditions;
• the procedure for signing and executing economic and financial contracts;
• norms and rules of labor protection.

7. The technical director is guided in his activities by:

• the legislation of the Russian Federation;
• the articles of association of the company;
• Internal labor regulations, other regulatory acts of the enterprise;
• orders and directives of the management;
• this job description.

II. Responsibilities of the technical director

The technical director performs the following functional responsibilities:

1. Contributes to the creation of the necessary level of technical preparation of production, its growth, increase in production efficiency, labor, cost reduction.

2. Ensures careful use of resources.

3. Controls the quality and competitiveness of products, works or services, their reliability, compliance with applicable standards.

4. Leads the development of measures to modernize the enterprise.

5. Implements the introduction of new technologies, organizational and technical measures, research and development studies.

6. Carries out activities to improve the quality of manufactured products, to design and implement automation tools, to develop standards for the labor intensity of operations, the consumption rates of materials for their manufacture.

7. Implements measures to prevent and reduce the harmful effects of production on the environment, the careful use of resources, and the creation of safe working conditions.

8. Provides high-quality preparation of production on time, operation, repair and modernization of equipment.

9. Controls the observance of design, technological, design discipline, labor protection standards, safety precautions, industrial sanitation and fire safety, requirements of supervisory authorities.

10. Concludes contracts for the development of new production technology, projects for the reconstruction, renewal and modernization of equipment, mechanization and automation of production, controls their development, considers and implements technical renovation projects, draws up applications for the purchase of equipment.

11. Ensures the preparation of the relevant technical documentation (drawings, specifications, technical conditions, technological maps) on time.

12. Coordinates work on patent and inventive activities, standardization and certification of products, attestation and rationalization of jobs, provision of instrumentation.

13. Helps to protect the priority of implemented scientific and technical solutions, prepare information for patents, obtain intellectual property rights.

14. Conducts activities to improve approaches to the organization of production, labor and management based on the introduction of new technical means.

15. Organizes scientific research, technology testing, work in the field of scientific and technical information, rationalization and invention.

16. Organizes measures to improve the skills of workers and engineering staff. Contributes to the continuous improvement of staff training.

17. Manages the technical services of the enterprise, controls the results of their activities, the state of labor discipline in subordinate structures.

III. Rights

The technical director has the right:

1. Give orders to employees of the enterprise, instructions on issues within the scope of his functional duties.

• the application of disciplinary sanctions in relation to employees of the company who have committed violations of safety regulations and other standards;
• improve their work and the enterprise as a whole.

3. Receive information about the draft decisions of the company's management related to its activities.

4. Report to the management of the enterprise about all the shortcomings identified in the course of its activities, and develop proposals for their elimination.

5. Require the management of the company to provide the organizational and technical conditions necessary for the performance of their duties.

6. Require the departments of the enterprise to provide the materials necessary to fulfill its duties.

IV. Responsibility

The Technical Director is responsible for:

2. Causing material damage, losses to the enterprise, its counterparties, employees, the state.

3. Violation of the provisions of decisions, resolutions and other governing documents of the company.

4. Disclosure of confidential information, personal data, trade secrets.

5. Improper performance of their official duties.

6. Actions that are contrary to the rules and regulations established by the company.

7. Offenses committed in the course of their activities.

8. Violation of safety regulations, labor discipline, fire protection, internal labor regulations.

9. Carrying out actions not authorized by management.

This job description has been developed and approved in accordance with the provisions and other regulations governing labor relations in the Russian Federation.

1. GENERAL PROVISIONS

1.2. This job description defines the functional duties, rights and responsibilities of the Employee when performing work in the specialty and directly at the workplace in "__________" (hereinafter referred to as the "Employer").

1.3. The employee is appointed to the position and dismissed from the position by the order of the Employer in accordance with the procedure established by the current labor legislation.

1.4. The employee reports directly to _______________.

1.5. The employee must know:

Decrees, orders, orders and other guiding, methodological and regulatory documents relating to the control of the technical condition of vehicles;

Rules for technical operation, technology and organization of maintenance and repair of vehicles;

Device, purpose, design features, technical and operational characteristics of vehicles;

Requirements for road safety and safety in road transport;

Methods for identifying faults and criteria for assessing the quality of car repairs;

Fundamentals of economics, labor legislation, labor organization and management;

Rules for labor protection, industrial sanitation and fire safety;

Requirements for the secrecy regime, the preservation of official, commercial and state secrets, non-disclosure of confidential information.

Qualification requirements. Higher professional (technical) education and at least 1 year of work experience in the field of activity or secondary vocational (technical) education and work experience in the field of activity of at least 3 years.

1.6. During the period of temporary absence of the Employee, his duties are assigned to _______________ (position).

1.7. The Employee is subordinate to: ________________________.

2. FUNCTIONAL DUTIES OF THE EMPLOYEE

Job responsibilities.

Ensures the performance of maintenance and repair of vehicles, units and tires, the manufacture and restoration of spare parts and parts.

Ensures the fulfillment of planned targets on time, reducing the cost of repairs with a high quality of repair work.

Develops work plans for maintenance, current repair, and vehicle diagnostics complexes.

Carries out control over the serviceable condition of lifting machines, removable load-handling devices, trestlers, stops, safe work on the movement of goods by cranes.

Participates in the development of measures to improve the quality of maintenance and repair of vehicles, reduce the cost of materials, spare parts, electricity and other resources, more efficient use of production capacity.

Promotes the introduction of advanced technologies, the development of rationalization work.

Makes requests for spare parts, assemblies, parts, materials, tools.

Controls the supply of tires, fuels and lubricants and other operating materials.

Provides safe storage of fuels and lubricants, alcohols, acids.

Participates in the preparation of proposals for the write-off of expired vehicles, mechanisms and equipment.

Arranges workers at the site, sets production tasks for them, and provides production briefings.

Provides the correct and safe organization of work, does not allow cluttering up workplaces, industrial premises, passages and driveways, adjacent territories, warehouses.

Supervises the observance by workers of production and labor discipline, the implementation of labor protection rules.

3. RIGHTS OF THE EMPLOYEE

The employee has the right to:

Management of subordinates;

Providing him with a job stipulated by an employment contract;

A workplace that meets the state regulatory requirements for labor protection and the conditions provided for by the collective agreement;

Complete reliable information about working conditions and labor protection requirements at the workplace;

Vocational training, retraining and advanced training in accordance with the procedure established by the Labor Code of the Russian Federation and other federal laws;

Obtaining materials and documents related to their activities;

Interaction with other departments of the Employer to resolve operational issues of their professional activities.

4. RESPONSIBILITY

The employee is responsible for:

4.1. Failure to fulfill their functional duties.

4.2. Inaccurate information about the status of the work.

4.3. Failure to comply with orders, instructions and instructions of the Employer.

4.4. Violation of safety rules and instructions for labor protection, failure to take measures to suppress identified violations of safety rules, fire and other rules that pose a threat to the activities of the Employer and his employees.

4.5. Failure to comply with labor discipline.

4.6. The employee bears full individual liability in accordance with the agreement concluded with him on full individual liability.

5. WORKING CONDITIONS

5.1. The work schedule of the Employee is determined in accordance with the Internal Labor Regulations established by the Employer.

5.2. In connection with the production need, the Employee is obliged to go on business trips (including local ones).

5.3. In accordance with _______________, the Employer evaluates the effectiveness of the Employee's activities. The set of measures for evaluating the effectiveness was approved by _______________ and includes: - _______________________________.

Approved

board decision

from "" 2013

№ ­­­­­­­­­­­­­­­­­­­­­­­­­_____________

Job description of the head of the service department

1. Structure

The structure of the unit with the allocation of a unit of this position

2. Qualification requirements:
— higher technical or economic education;
- At least 5 years of experience in management positions in industrial enterprises;
— knowledge of Russian legislation in the field of managing general business issues in production;
- English language proficiency at a level not lower than pre-intermediate;
- Organizational, analytical and communication skills, experience in managing a team of at least 20 people.

3. Job responsibilities:
— carry out current work in accordance with the procedures and policies of the Co.;

– to introduce work safety systems during the start-up of the plant and maintain it at an appropriate level during the operation of the enterprise as part of the functions of the service department;

– timely and efficiently carry out procurement activities in accordance with internal procedures;

– timely and efficiently carry out logistics activities in accordance with internal procedures, and guided by the Procurement Policies of Co.

— build a reporting system, implement best practices in the activities of the service department;

— participate in the launch of equipment in accordance with the plans within the framework of the functions of the service department;

- develop job descriptions for service workers and the Regulations on the service service, highlight the key skills of future personnel necessary for work and be guided by them when selecting them;

- provide training to employees in the necessary skills;

— according to the policy of Co., to participate in the creation and construction of the Quality Management System for the future certification of the plant as part of the functions of the service department;

— follow the rules of local legislation and the rules of Ko, comply with the rules for the safe performance of work and demand compliance from service employees;

- openly report dangerous situations, take measures to prevent, express ideas for improvements; require colleagues to comply with safety rules and facilitate their implementation;

- adhere to corporate rules and policies in the style of behavior, appearance, organization of the workplace, use of corporate information resources and tools;

– study safe working methods and techniques, annually pass an examination of knowledge on labor protection and safe working methods, first aid in case of accidents at work;

— undergo mandatory preliminary (when applying for a job) and periodic medical examinations;

— ensure the use of safe working practices in the process of performing work, ensure that contractors comply with standards and norms, be a daily example for employees in safety matters;

- to introduce measures to improve working conditions and sanitary and domestic services for workers, to prevent the causes of industrial injuries and morbidity;

- develop and offer programs for the necessary reporting;

- prepare the budget, draw up it, monitor it, give recommendations to operational personnel in the preparation of their budgets;

— conduct cost and performance analysis for controlled units, propose and implement improvements;

— guarantee the quality of work and professionalism of the service staff;

— manage the property of the plant together with the head office as part of the functions of the service department;

– manage working groups: define goals and objectives for your team and conduct evaluation interviews, improve the quality of work and motivate employees, develop their skills in the direction of modern management methods and programs;

- use programs and methods:

o Monthly reporting

o Business Reference System/Group Reporting Standards/Cement Index Dictionary

o ERP - company resource planning system

o Evaluation process developed by BU.

4. Authority
The service manager has the right

— interact with other divisions of the company within the framework of job responsibilities: financial department, legal department, administrative department, personnel department, security department, information technology department, purchasing department, treasury, industrial department, communications department

- make decisions and give instructions to employees within the framework of the functions of the service department;

- demand information necessary for the performance of assigned duties;

- require service employees to fulfill the duties assigned to them;

- improve qualifications;

- to address constructive proposals to higher management.

Agreed
Date of approval
Approving person's signature
FULL NAME. coordinating person
Launch Director

Head of Personnel Department

Job Description Sheet
I AM AWARE OF THE JOB INSTRUCTIONS:

No. p / p
Last name, first name, patronymic of the employee
Date of familiarization with the job description
Employee's signature

Job description change registration sheet

Change No.
Sheet number
Date of change
Date of introduction of the change
Total Sheets in Document
Change made by:

FULL NAME.
changed-

foot
new
withdrawn

Alexander Malin Scientific and technological progress has affected not only technology and comfort, but also changed the mentality of people. An aged employee is a well-formed specialist with vast professional and life experience, who clearly knows what he wants, why ...

Job description of the director of a car service

The director of a car service belongs to the category of managers, is a direct representative of the Company and is empowered to resolve directly and indirectly organizational, commercial, representative and other issues. The car service director interacts with managers and employees of other structural divisions of the Company, as well as with state regulatory authorities and higher structures - in agreement with direct management.

The director of a car service is guided in his work by:

• - current Regulations
• - normative documents on the issues of the work performed;
• - methodological materials related to relevant issues;
• - the Charter of the Company;
• - labor regulations;
• - orders and orders of the Director of the Company;
• - this job description.

The service manager must know:

• - normative legal acts of the Russian Federation;
• - local regulations and Regulations in force in the Company;
• - instructions, orders of management, methodological, regulatory and other guidance materials for maintenance and repair;
• - prospects for the technical development of the Company;
• - a system of preventive maintenance and rational operation of process equipment;
• - organization of repair work and maintenance of equipment at the enterprise;
• - technical characteristics, design features and operational data of vehicles;
• - procedure and methods for planning repairs;
• - systems of repairs and technology of repair work;
• - standards, specifications and instructions for maintenance, repair;
• - methods of economic calculation;
• - current provisions on wages, forms of material incentives;
• - advanced domestic and foreign experience in the maintenance and repair of vehicles;
• - fundamentals of economics, labor organization, production and management;
• - fundamentals of the labor legislation of the Russian Federation;
• - rules and norms of labor protection, safety measures, industrial sanitation and fire protection.

A person with a higher technical education and at least 3 years of work experience in engineering and technical positions is appointed to the position of the Director of a car service.

The director of a car service has the right:

• - Determine the personnel composition, the range of rights, duties, responsibilities, the system of motivation and remuneration of subordinates.
• - Make suggestions for improving the work related to the duties provided for in this job description. Report to the immediate supervisor on the identified violations and shortcomings within their competence, encourage subordinates or impose penalties on subordinates in agreement with the director.
• - Require management and other departments to provide materials necessary to perform functions.
• - Communicate with other organizations on the issues of document approval, search for a contractor, provision of information at the request of state inspection and regulatory authorities.
• - Sign and endorse documents within their competence.
• - Acquire, within the approved budget of the department, the necessary equipment, special tools and fixtures, as well as consumables necessary to fulfill the production and financial plans of the department.
• - Do not interfere in the activities of their subordinates, if this activity is regulated by job descriptions and the results of the work correspond to the task.

Rights and obligations of a repair mechanic

• 1. Performs work in accordance with work orders. In order to achieve maximum performance, he tries to comply with the norms or even work faster.
• 2. Ensures the perfect performance of their work.
• 3. Provides service management with suggestions for improvement in the following areas:
  • - quality of work;
  • - labor productivity;
  • - the necessary equipment of the workplace;
  • - special and special tools;
  • - repair area equipment.
• 4. Ensures the implementation of time and productivity practiced in the enterprise in accordance with the directives.
• 5. Immediately informs the master of the repair area about interruptions in work as a result of necessary additional work, difficulties in work, lack of spare parts, as well as exceeding time and deadlines.
• 6. Cares for the careful handling of tools, production equipment, work clothes, etc. and immediately notifies the responsible supervisor of any defects found. In addition, it ensures the economical use of operating funds.
• 7. Dismantled replaced warranty parts shall be handed over in a clean form to the workshop foreman.
• 8. He carries out waste disposal in accordance with the applicable directives.
• 9. Follows the rules for the prevention of accidents at work, he immediately reports shortcomings to his superior.
• 10. Dedicates the students assigned to him in his work and uses them in proportion to their knowledge, bearing in mind that the work must be done flawlessly. He transfers knowledge in his field to students and draws their attention to mistakes; provides support to his supervisor in assessing students.
• 11. Must show readiness for advanced training. In particular, he must take part in training events held within his enterprise and in seminars on certain types of products that are considered necessary in the enterprise.

The mechanic has the right:

• - Get acquainted with the draft decisions of the management of the enterprise regarding its activities.
• - Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.
• - Report to the immediate supervisor about all the shortcomings in the production activities of the enterprise (its structural divisions) identified in the course of the performance of their duties and make proposals for their elimination.
• - Require the management of the enterprise to assist in the performance of his duties and rights.

Rights and obligations of the foreman

• - Communication with customers.
• - Receiving service orders from customers.
• - Registration of documents.
• - Making decisions on warranty cases.
• - Distribution of repairs by priorities, planning the load of the shop.
• - Distribution of work by mechanics (taking into account qualifications) after the receipt of the application.
• - Monitoring the completeness and timeliness of work.
• - Ensuring communication with other departments.
• - Control over the fulfillment of the requirements for the organization of service stations.
• - Maintaining a warehouse of spare parts.
• - Participation in the formation of a warehouse of spare parts.
• - Document management.
• - Drawing up reports.

The service station master-receiver has the right to:

• - give assignments to subordinate employees, tasks on a range of issues included in his functional duties.
• - control the fulfillment of production tasks, the timely execution of individual orders by employees subordinate to him.
• - request and receive the necessary materials and documents related to the issues of its activities and the activities of employees subordinate to him.
• - interact with other services of the enterprise on production and other issues that are part of its functional duties.
• - get acquainted with the draft decisions of the company's management regarding the activities of the Division.
• - to propose for the consideration of the manager proposals for improving the work related to the duties provided for in this Job Description.
• - to submit proposals for the consideration of the head of the promotion of distinguished employees, the imposition of penalties on violators of production and labor discipline.
• - report to the manager on all identified violations and shortcomings in connection with the work performed.