May Day repair zebra 2824. Additional services of service centers for printer repair

It aroused not only interest from colleagues, but also a bunch of questions, one way or another related to the repair of the Zebra TLP2824 Plus label printer. Formally, this publication is an abbreviated version of an already published repair article, however, some colleagues read the material inattentively and ask the same questions that spam mail. Especially for such cases, we have prepared answers to the questions that most often come to the mail.

Is there a software and hardware complex that allows you to fix the Flash error without dismantling the chip.

According to colleagues. Yes, such a software and hardware complex exists, the cost of such a complex is around the cost of three new printers, and the payback is about 15 repairs. Against the background of some nuances of accreditation, the purchase of such a complex is not economically feasible.

Do I need to install a new Flash memory chip or can I use the old one.

The Flash memory error has nothing to do with the performance of the Flash memory chip (S29GL032N90TFI04) - this is a software error that has been fixed in versions starting with V61.17.12Z from July 21, 2012. However, we are installing a new microcircuit, this increases by an order of magnitude speed repair, since the remnants of solder and flux on the legs of the dismantled microcircuit do not always allow consistently fast flash it in the programmer.

Whether the Flash memory dump posted in the publication is suitable for all board revisions.

We can’t give an exact answer, I personally checked it on revisions G, H, K. A colleague sent a dump, which, according to him, fits all revisions. We tested this version on revisions G, K - we think it will work on the rest as well. Dumps have some minor differences:

• The proposed dump from the trade union of KKT service engineers, when the printer is first turned on, lights up with an orange indicator for 3-15 seconds, and then turns green, after which it is required to flash the printer with the version.
• The dump proposed by a colleague, when you first turn on the printer, the orange indicator lights up for 40-50 seconds, and then the flashing green-red lights up, after which you need to flash the printer with software version V61.17.17Z dated December 30, 2013.

After the firmware, the paper sensor stopped working, when the tape advance key is pressed, 3-7 labels come out. Calibration does not print the signal level from the sensor.

The paper sensor connector was not installed correctly during assembly. There are two identical connectors on board the printer, you need to install the paper sensor in BL / GAP (J5)

After flashing, the printer is constantly lit with an orange indicator. The board was inspected, re-soldered - there are no soldering defects.

As strange as it may sound, this is a soldering defect. All, everything, boards with "no soldering defect" that came in for repair had a soldering defect. For example, a colleague has three!!! printers did not solder 38 legs.

This chip was changed twice, until finally the client sent the printer to us for repair. It's amazing, with 13 legs hanging in the air, the rest are soldered just perfectly, we just need to solder these legs and the printer started working. The client swore that the quality of the soldering was checked by two specialists, this is more than strange, since the defect is detected even with the naked eye.

Another example. A colleague changed the flash memory and after that the printer switched to the red indicator mode. Moreover, the printer was not detected and was not available to change the software. As always, the situation was resolved by re-soldering the flash memory chip.

After changing the Flash dump and subsequent firmware with a new version, the printer started working. Is this repair completed?

To avoid returns after repairs, it is advisable to calibrate/check the paper sensor and/or perform a factory reset.

Calibration (manual) - with the green indicator on, press and hold the tape advance key, waiting for a block of 7 green blinks, then release the key.

Reset to factory settings (automatic calibration) - with the green indicator on, press and hold the tape advance key, waiting for a block of 4 green blinks, then release the key.

Which programmer is required to program the Flash memory chip (S29GL032N90TFI04).

We use a ChipProg+ programmer with an AE-TS48-16Am adapter.

The colleague unsubscribed that he uses the AutoProg SE USB programmer with the AP / TS48A "sandwich", which consists of:
Adapter module P45-48-2A, it is important here that the letter "A" be, with the letter "B" - it has a different wiring and the HTS48-W adapter module. There is no information on other programmers.

A colleague tested it in practice, the MiniPro 866CS programmer with a TSOP48 adapter sandwich (12 * 20mm, 0.5mm pitch) copes with dump firmware for Zebra TLP 2824 Plus

Is it possible to use the AE-TS48-16Am adapter to directly read Flash memory chips from a broken flash drive to recover information, they seem to fit according to the block.

In the case of the ChipProg + programmer, it is not, in most cases it is a different adapter, since flash drives contain Samsung Flash memory chips. We do not know about other programmers.

When changing software, the programming process slider runs 100% in 1-2 seconds. We replace the software using the parallel port. You have about 20 seconds.

Indeed, the process of changing software via the parallel port is quite fast, much faster than via USB. For example, our printer is flashed in 3-5 seconds, with firmware, somewhere around 70%, the slider briefly thinks and continues its course again. In practice, there were options when the slider flew by in 1 second, while the printer was not flashed. In this case, you need to check the parallel port settings in the BIOS - it should be EPP, then delete all printers sitting on the parallel port, except for the Zebra TLP2824 Plus printer.

In the Zdownloader program, press the Auto-Detect key, but the printer is not located, the cable is known to be good, it was checked on another printer.

Rather, you are trying to change software on a parallel or COM port. Using the Auto-Detect button, you can find a printer with a USB interface; to flash the printer via a parallel or COM port, you must manually specify the connection parameters.

Federal network of computer service centers RSS. The company provides services for professional repair and technical support of IT equipment of the world's leading manufacturers as an auto …

Optional: delivery of the printer to / from the service center, on-site repair of the printer at home or in the office

Federal network of computer service centers RSS. The company provides services for professional repair and technical support of IT equipment of the world's leading manufacturers as an auto …

Optional: delivery of the printer to / from the service center, on-site repair of the printer at home or in the office

Federal network of computer service centers RSS. The company provides services for professional repair and technical support of IT equipment of the world's leading manufacturers as an auto …

Service Center "NTC-Service" is engaged in the repair of Mobile and Digital equipment in Moscow and in the nearest suburbs. We carry out Computer assistance at home and connect the Internet and digital TV. …

Additionally: delivery of the printer to / from the service center, on-site repair of the printer at home or in the office, replacement of consumables, installation of the printer (connection, configuration)

Additionally: delivery of the printer to / from the service center, on-site repair of the printer at home or in the office, replacement of consumables, installation of the printer (connection, configuration), sale of spare parts

Additional services of service centers for the repair of printers

How much will a printer repair cost?

Repair prices start from 500 rubles. And the most expensive repair will cost you 2500 rubles (). According to the website portal, the average cost of repairing a printer in 2019 is 1,500 rubles. At the same time, as practice shows, the services of service centers in the city center are somewhat more expensive. Please note that the repair cost depends on the printer model, age (degree of wear) and the required repair parts. The exact cost of repairs can be determined only after the diagnostics by the service center master. Urgent repairs usually cost more. If you need repairs at home or in the office, pay attention to the presence of the wizard departure icon.

To install or configure the purchased equipment, you can use the services of specialists from authorized organizations (authorized service center), who will carry out all the necessary work for the further operation of the printer. The addresses of all service centers on the map of Moscow are given at the top of the page. If there is no service center at the specified address or is located at a different address, please let us know.

1. Warranty repair of equipment is carried out only upon presentation by the customer of the original warranty card of the supplier company.

2. The supplier company guarantees the normal and high-quality operation of the sold equipment for the period specified in the warranty card.

3. Carrying out the initial installation and putting the equipment into operation is not included in the warranty service.

4. The purchased goods are subject to replacement within 14 days, not counting the day of purchase (the law "on consumer rights" article 25, clause 1) in the event that it has never been used, if it has its original presentation, seals and consumer properties, as well as warranty and factory stickers. All accompanying documents, including accessories, must be in their original form.

5. To the service department and back, the equipment is delivered by the customer, and at his expense. In the event that these conditions are not prescribed in other operating instructions or agreements.

6. Upon receipt of the order, the buyer must check the completeness of the equipment. After the sale, no claims for completeness will be accepted.

7. Faulty equipment that is provided for warranty service will be repaired within 7 working days. In the event that the warehouse does not have the necessary spare parts, the repair period can be extended up to 21 working days, in agreement with the owner of the equipment, the defective device can also be replaced with a similar one, in working condition.

8. Warranty service does not apply to sold consumables - a variety of accessories, parts, including cables, network adapters, adapters, etc.

9. The customer may be denied warranty service in a number of cases:

• If the warranty card for equipment from the supplier company was lost;
• In case of violation of the integrity of the warranty stickers, as well as factory seals;
• If the serial number on the equipment is not written in the warranty card, changed, or written illegibly;
• If the failure was caused by non-compliance with the conditions, rules for the operation of the equipment, as well as its unqualified installation and configuration;
• Warranty service will also be denied in the presence of mechanical defects or damage (scratches, dents, chips, cracks, etc.) that appeared as a result of violation of the rules of transportation, storage, operation;
• Traces of contamination, liquid ingress and smoke will also cause warranty service to be denied;
• Detection of foreign objects under the body of the device, we note, of any nature, is also the reason for the denial of warranty service, unless, of course, the conditions were specified in the instruction manual;
• If the malfunction of the equipment is caused by natural factors or the consequences of natural disasters, the actions of third parties or force majeure;
• If the device has been opened or repaired by third parties who are not specialists of the supplier's service department.

10. The supplier company is not responsible for direct, indirect losses, as well as lost profits and any other damage that arose as a result of equipment breakdown.

Anyone can contact Zebra thermal printers for repair work. Experienced specialists carry out preventive maintenance and diagnostics of devices. The main competitive advantage is the real possibility of urgent and inexpensive repairs in the shortest possible time due to the availability of the most popular spare parts in stock.

Quality Zebra Thermal Printer Repair Hassle-Free

The compact size of the Zebra thermal printer allows it to be installed anywhere, and printed labels can be rolled up for added convenience. During the entire operational period, the possibility of interruptions in operation is not ruled out. Our company has qualified personnel with extensive experience, specialized repair equipment and a reserve of spare parts (consumables) for the most frequent breakdowns. Thanks to such a competent approach to the implementation of repair work of office equipment, it will be possible to quickly solve all the customer’s problems that have arisen.

Many malfunctions in the operation of Zebra thermal printers can be fixed without leaving the service center. Qualified craftsmen perform preventive maintenance and replace faulty parts at a high professional level. Experienced specialists are able to eliminate malfunctions in the shortest possible time and at an economically justified cost.

Mutually beneficial cooperation with our Zebra thermal printer repair company is represented by the following advantages:

• free troubleshooting
• arrival of the master at the address specified by the client without delay
• conclusion of an agreement for the implementation of repair work
• advisory support
• individual approach to each order

Regular preventive maintenance will allow you to increase the operational life of office equipment several times over. Customers are provided with a guarantee for all work performed and purchased spare parts for the smooth functioning of office equipment.

» Setting up and repairing printers

When buying a thermal printer, which is an integral part of the equipment for automating business processes in trade, in a warehouse, the question arises how to set up a thermal printer or a thermal transfer printer? How to connect a thermal printer to a computer? How to connect a label printer to 1s?

Setting up thermal printers

As a rule, a set of thermal printers comes with instructions in Russian, drivers for installation on a computer. When buying a printer from us, we offer an additional service: setting up thermal (thermal transfer) printers and integrating into an existing system (connecting to a computer, integrating with 1C or other software). It will take no more than half an hour in a standard situation.

All sold equipment for printing labels is subject to strict control. The manufacturer gives a 12 month warranty. If during this period or after it it is necessary to carry out any repairs, the employees of the Shtrikh-Center company are ready to fulfill your request sent in the feedback form.

Specialists of "Center KT" carry out not only repair of thermal printers, but also carry out maintenance of equipment -

Specialists of "Center KT" carry out not only the repair of thermal printers, but also carry out maintenance of equipment - replacement of thermal heads.

• We accept for repair thermal printers from Datamax, Citizen, GODEX;
• Thermal transfer printers Zebra (Zebra) Toshiba, Proton, TSC;
• We will provide high-quality service and optimal terms of repair;
• Guarantee for our services.
• All work is carried out in accordance with the documentation for each specific model of thermal printer.

Depending on the breakdown that has occurred, the repair of receipt printers and the restoration of devices are carried out either at the service center or directly at the office of your organization. The place of work is determined after the survey and identification of the cause that needs to be eliminated. Our employees are real professionals, who have unique experience accumulated over many years of our company's work.