Phone support Rostelecom Internet. Reference numbers in Rostelecom

In the Russian Federation, the offer of new services, services and tariff packages are a constant source of questions from consumers who are unable to independently understand the flow of information. The undoubted benefits of the emergence of a particular new service can only be appreciated when the client knows enough about it to become a consumer of this service. In this regard, the timely familiarization of people with the novelties of the market is of paramount importance.

All the methods proposed below for obtaining an answer to the questions posed are available to all subscribers, regardless of the form of their service. Anyone can apply at a convenient time for themselves, on weekdays and weekends.

How to call the operator Rostelecom

The official website of Rostelecom provides all the information necessary for connecting and configuring services, including the appearance of new products on the cellular services market.

  1. Let not the fastest, but reliable method. Of course, sometimes you have to wait quite a long time until the consultant is free, but the completeness of the information received is worth it. You can only get through from Rostelecom numbers. To contact the support service, just dial 611, after which, after waiting for an answer, you can ask your question.
  2. For users who are abroad, Roaming also provides the opportunity to ask a consultant a question - you just need to dial the number + 7 908 221 00 413.
  3. It is also possible to call from a landline phone. For this, a single number is provided for all - 8 800 300 18 01. You can call 24 hours a day, free of charge.
  4. You can also try the official company number 8 800 1000 800.

Do not forget to use your personal account Rostelecom. This self-service system allows you to perform many operations related to the use of the company's services without wasting time, including the ability to ask a question that interests you by addressing it to the support service.

If you are not satisfied with the amount of information received when contacting by phone, there is always the opportunity to seek clarification from the staff of the service center.

If you have an IMPORTANT or very URGENT question, ask!!!

Rostelecom Help Desk

The dynamic development of the company, the improvement of the services provided and maintenance allows to attract more and more customers. In the network of company stores you can not only purchase the necessary goods, but also consult on your questions. Existing in many regional offices are designed to convey the necessary information to users and potential customers and provide them with all possible assistance and support. However, in addition to regional offices, you can use other sources to obtain the necessary information. All numbers of various Rostelecom services can be found by going to http://perm.rt.ru/service/contact_info/total_info/info_services

Rostelecom is one of the largest operators of interactive television and broadband Internet access. The number of users of the services of this provider has millions of subscribers in Russia and the CIS countries, so the question of how to call the Rostelecom operator is quite often of interest to the company's customers.

The huge scale of this operator's activities also affects the work of the support service - it is constantly being improved in order to promptly provide assistance to subscribers on any issues related to the provision of company services. Since you can contact the Rostelecom operator in a simple way, you should take note of it in order to get expert advice at any time.

We call the operator Rostelecom

Rostelecom's customer support service works around the clock, and only professional specialists of the company advise users. Technical support works around the clock, and since you can call Rostelecom completely free of charge, this provides an opportunity to freely get an answer to your question or use the help of professionals in setting up equipment.

Multi-channel hotlines have been created for the company's clients, allowing them to process a huge number of calls as quickly and efficiently as possible. Thanks to the professionalism and responsible approach to customer service of the company, you can always reach the operator - on any day of the week, at any time of the day, even with a negative or zero phone balance. Each subscriber's call is directed to the appropriate technical service department for a quick solution to the problem.

Rostelecom's multi-channel information and technical support phone works around the clock, and the call is free of charge from any corner of Russia at the number: 8-800-100-08-00.

By this number you can get advice and find out all the details about the company's services, tariffs, current special offers, contracts. By the same phone, you can call a specialist to set up the equipment or receive instructions for independently solving technical problems that have arisen, apply for connection / disconnection of services and receive information and technical support in many other areas of the company's activities.

If you do not know your phone number from Rostelecom, check out.

Every ISP has a technical support service, since it is simply impossible to do without it. Subscribers often have problems that require the intervention of specialists. And they start calling their ISP's hotline. Internet technical support from Rostelecom is always ready to solve the most difficult issue or send repairmen to fix any malfunction. Let's see how to get through to technical support.

The Rostelecom Internet support service is able to solve any problems of subscribers. It works around the clock, so you can call here at any time of the day or night. Be sure to call here if you have any problems with your internet connection:

  • Subscriber equipment (modem, router) does not work;
  • Some resources (or all at all) do not open;
  • Access speed is lower than declared according to the tariff plan;
  • There were problems with payment for services;
  • An incomprehensible debt has arisen;
  • Personal account does not work;
  • Unable to change tariff plan;
  • Additional services are not included.

Internet support from Rostelecom will solve any problem that has arisen. The timing of the solution depends on many factors - some breakdowns are eliminated instantly, and some cannot be dealt with in a day.

On the territory of Moscow, the services of the Internet provider Rostelecom are provided under the OnLime brand known to many Muscovites. Therefore, for all questions, you should contact OnLime specialists - they are responsible for access to the World Wide Web. If you are just going to become a subscriber and you have any questions, you can ask them by phone 8-800-707-80-38. Please note that this line does not deal with other issues - only connection.

Internet technical support phone from Rostelecom (OnLime) - 8-800-707-12-12. Be sure to write down this number in your phone book, because when your Internet breaks down, you will not be able to check it on the website of your provider. Please note that this line is intended for already connected subscribers. Technical support works here not only via the Internet from Rostelecom, but also for other services - this is television and telephony.

Internet from the leading Internet provider in Moscow is used not only by ordinary subscribers, but also by corporate clients. And they, too, may have problems accessing the Internet. For corporate clients belonging to the small business segment, the following phone numbers for technical support of Rostelecom (OnLima) work:

  • 8-800-301-01-60 - this hotline is aimed at legal entities and entrepreneurs who just want to become subscribers. In other words, connection issues are resolved here;
  • 8-800-301-02-60 - this line is intended for established corporate clients. Call here if you are unable to connect to the Internet from Rostelecom (OnLime) - technical support specialists will always come to the rescue and give all the necessary advice.

For representatives of the large business segment and state-owned companies, there is a separate technical support for the Internet from Rostelecom. She is on line number 8-800-200-3000. Call here if any of your services for large corporate clients is not working for you. It also resolves issues of connecting new legal entities.

If you are an individual and you cannot get through to Internet technical support, you do not need to try to call other Rostelecom numbers - they will not help you here. In case of problems with dialing, try calling later - it is likely that the hotline will become free.

It is simply impossible to use the communication services of the Rostelecom provider, but not experience any problems at the same time (as is the case with any other provider). Problems arise infrequently, no one is immune from their appearance. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain provider services - these are Internet, digital television and home telephone services. And in this review, we will consider all the phones you need to urgently solve problems and fix breakdowns.

Rostelecom's technical support in Moscow and the Moscow region is distributed over several phone numbers at once. Somewhere they can only give us general information about any services and products of the provider, and somewhere they can provide full technical support. The matter is complicated by the fact that Rostelecom's hotline operates on some numbers to help private clients, while others provide support to legal entities.

In addition, on the territory of Moscow and the Moscow Region, the provision of services is carried out under the OnLime brand, and there are their own hotline phones. So that you do not get confused in the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom for help.

The main telephone hotline of Rostelecom for individuals is 8-800-100-08-00. There is a general reference for all regions. This hotline gives advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could suggest why ping has increased or access speed has dropped - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline number 8-800-707-80-00 will help you. Call here if you want to find out if there is a connection in the house or if you need to leave a request for connection. Please note that you don’t need to call this number and say “I don’t have Internet access” - specialists of a completely different profile are sitting here, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

  • Internet does not work;
  • Decreased speed;
  • The equipment is broken;
  • There were problems with the connection;
  • Communication periodically breaks;
  • Some TV channels do not work;
  • The modem has deteriorated or turned off;
  • Home phone stopped working, etc.

That is, it is at this number that the real hotline of Rostelecom is located. Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.


Rostelecom's technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls on connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, all questions should be addressed by phone 8-800-301-01-60 - there is a hotline of OnLime (but not Rostelecom) on the Internet and IP-telephony for corporate clients.

Now you know how to call Rostelecom technical support. Several hotlines operate here at once, designed for a variety of categories of clients - individuals and legal entities. When addressing here for any questions, try not to confuse the hotlines, otherwise it will be difficult to get qualified help.

The hotline, or technical support line, provides any Rostelecom customer with the opportunity to receive

advice on services and the necessary assistance quickly and free of charge. This service greatly simplifies feedback and helps customers quickly resolve emerging issues.

Many are concerned about the question: for what reason can I contact the hotline? The reasons for the appeal can be divided into three large subgroups:

  • problems when using Rostelecom services;

  • the need to obtain background information;

  • the need for competent assistance in the use of services and equipment.

    • Problems when using the services

    These problems most often include:


    • no or slow internet connection;

    • poor quality or lack of sound or picture of interactive television;

    • problems with Rostelecom equipment;

    • incorrect charging of the subscription fee.

    Need for reference information

    If you, as a client of the company, have a question “how?”, For example, how to enter your personal account, how to connect or disconnect this or that service and similar questions, then you can also contact the hotline for advice. There you will be readily and easily provided with up-to-date information.

    When help is needed

    Unfortunately, consultation is far from always enough to understand some service and connect or disconnect it yourself. Sometimes the operator can perform this operation remotely, and if you are unsure of your abilities, you can ask him for help by calling the hotline.

    Rostelecom rightfully owns the “title” of the largest telephone operator and Internet provider in the Russian Federation. The company has provided maximum two-way communication with its customers to resolve emerging issues.

    The operator of the company is in touch with you 24 hours a day! There are no additional charges for calls! You only need to decide on the problem and dial the number of the Rostelecom operator from those presented below.

    How to call a "live" operator Rostelecom

    So that you can resolve your issue regarding Rostelecom services as quickly as possible, the company has prudently created departments to help users. An employee of the service will answer the question if you dial one of the multi-channel phone numbers:

      "Call to a single number of the operator Rostelecom"

      Unified support service - you can directly call the Rostelecom operator using one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

      "Call to the phone of the Rostelecom operator by department"

      Technical support service for equipment - you will receive competent advice on setting up equipment; and also - on all issues of a technical nature related to the provision of access to the World Wide Web, Interactive TV and so on. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811 .

      Sales service - You can inquire about the company's services and make an application for their connection by calling: 8 800 10 00 800 .

      Inquiry Service - You will be informed about tariff plans and services provided by the company. You will be able to find out the status of the account, the conditions for concluding contracts and activating the "Promised Payment" service. If there are complaints about the work of the operator, they will be accepted by you. It remains only to call the number of the operator Rostelecom 8 800 70 71 800.

      Auto-informing service - You will learn about changing the tariff package for local telephone and Internet services (applies to individuals). Operator phone 8 800 70 73 333.

      Service for mobile subscribers - All subscribers can call the operator Rostelecom at 8 800 30 01 802.

      Support service for CDMA communication users - 8 800 45 00 156; for information support, a free number is provided 8 800 45 00 159.

      Internet Help Desk - For broadband Internet access, you can call 8 800 30 01 803 .

      Claims processing service - All complaints regarding the actions of salon employees, information services are accepted by phone 8 800 30 01 817.

      In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contact page. Select your region at the top left.

      "Call to Rostelecom operator abroad" If you are in the international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format must be international!). There is no call charge.

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    The Rostelcom operator provides Internet connection, television, and city telephone services. With any of the systems, a problem can occur, a malfunction occurs. Where do you go if you can't solve the problem yourself? Of course, to the operator providing the service.

    Where can I find the Rostelecom technical support number?

    1. If the subscriber has preserved packages from the equipment received from Rostelecom, then they are stylized as an operator. They always have a technical support number written on them, which you can call and quickly fix problems that arise, and get an answer to your question.
    2. Technical support service numbers are specified in the contract for the provision of provider services.
    3. Rostelecom's technical support phone number can be found on advertising brochures, in existing sales offices.
    4. Also, the phone number can be found in media advertisements - numbers for getting background information are usually indicated here.
    5. At the Rostelecom office, you can ask for a reference number from consultants.
    6. In many cities and regions, local support numbers are available to users, using which operators will help solve a particular problem in case of emergency. To obtain information on such numbers, you need to contact your local Rostelecom subscriber service office.

    The Rostelecom support service posted its details on the official website of the provider. Here you can find all the necessary phone numbers for getting help and just interesting information. Where can I find the number on the site?

    • you need to find the "Support" section in the menu on the site, go to it;
    • in the list of presented combinations, find the desired phone numbers.

    Before that, you need to select your region in which the subscriber lives, since there is no single Rostelecom help desk number. The exception is a special number: 8-800-100-08-00. You can call this number from any corner of the country to apply for connection of any service: telephone, Internet, television.

    Numbers of reference and information services of Rostelecom

    The technical support service of Rostelecom in Moscow and the Moscow region will answer at 8-800-707-12-12. You should not look for it on the official website of the provider, since in Moscow the Internet and television are provided to subscribers under the Onlime brand. It is on the website of the Onlayma operator that you can find the technical support number that you need to call in case of problems with Internet access and television.

    If a person just needs to get the information of interest related to the connection, then the Rostelecom support service will not help.

    In this case, you will need to use a single number 8-800-707-80-00 or 8-800-100-08-00. According to the registered numbers, everyone has the opportunity to get all the information on connecting television, the Internet and a landline phone, apply for a tariff change, and connect additional services provided by the provider.

    Technical support for fixed-line services (for landline phone owners) - +7-495-727-49-77. By calling this number, subscribers can:

    1. Complain about the quality of the landline phone.
    2. Get information about city and country codes.
    3. Find out details about new and old, current tariffs and services of Rostelecom.
    4. Get a certificate of balance and the presence of debt by number.
    5. This number works 24 hours a day without days off and holidays.

    When calling the number +7-495-727-49-77, the subscriber will be taken to an automated information service. This service operates around the clock and is designed to receive reference information on communication tariffs, city and country codes, news from Rostelecom, and office addresses.

    If the subscriber cannot get through to the registered number, then you should use the backup number + 7-495-727-49-07 - it, like the main number, works around the clock.

    If the subscriber wants to connect to Rostelecom, but does not know how to do it, then you can apply automatically:

    you need to make a call to a special number 8-800-100-25-25. This service is intended only for subscribers who are natural persons.

    You can find out the phone numbers of reference and information services of Rostelecom in a particular city and region:

    • by going to the Rostelecom website;
    • in the item "Support" you need to specify the name of the region or locality;
    • go to the "Support - All contact information" section.

    In response to the operation, all phone numbers operating in the specified region (city) will appear in the window.

    On the Rostelecom website, each visitor has the opportunity to ask a question on a particular problem, get an answer to it as soon as possible. You just need to use the feedback form.

    Rostelecom is considered one of the largest brands in the field of national telecommunications. Its users are residents not only of Russia, but also of Europe. And the list of services covers the sector of fixed and mobile communications, the Internet, and television.

    Rostelecom is not only a leading telephone operator, but also a company that provides consumers with broadband access to interactive television and the Internet.

    An army of millions of customers using a wide variety of company services needs help in solving emergency problems and clarifying ordinary situations. It is for these purposes that Rostelecom has created support services that specialize in helping customers.

    The main principle of Rostelecom technical support is an attentive attitude to the problem of each client. You can call the Rostelecom operator at any time, assistance will be provided as soon as possible. The call for Rostelecom users is free.

    Calling short numbers is possible only from a Rostelecom mobile phone, and long numbers that start with 8-800 can be called free of charge not only from a mobile phone, but also from a landline phone.

    The easiest way to solve the problem is to call the Rostelecom operator. Each federal district has several state-of-the-art call centers that receive calls and provide assistance to customers.

    To speed up the process, multi-channel hotlines have been created, each of which is responsible for a specific type of service. The client needs to select the point of interest to him and call the Rostelecom operator at the appropriate number. The list of numbers is given below.

    Choose your region:

    8-800-450-01-50 or 150 - Hotline Rostelecom
    8-800-450-01-26 or 118 - Single reference
    8-800-450-01-56 or 156 - Technical support for CDMA cellular subscribers
    8-800-450-01-59 or 159 - Information support for CDMA subscribers
    8-800-450-01-52 or 152 - Autoinformer about the state of the personal account of Internet access
    8-800-100-08-00 - Sales Department