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Russian Post provides postal services on the territory of the Russian Federation. This national postal operator not only delivers letters and parcels, but also provides financial services, for example, in Russian Post offices you can pay bills and receipts for utility bills, receive a postal order or pension payments. The Russian Post store offers a wide range of various products that are available directly at post offices or in the online store.

A member of the Universal Postal Union, Russian Post in its development firmly adheres to the course of improving the quality of service and automating the process. For employees of the Russian Post, training sessions and internal control events are regularly held, which are aimed at developing communication skills, developing the skills of attentive and polite service for each visitor and maintaining a high quality of work in each post office.

Parcels and letters of the Russian Post are accepted and processed according to international standards. The offices of the Russian Post handle the dispatch and receipt of both domestic and international parcels. When forming a postal item, a unique identifier code is assigned, which will be indicated on the postal receipt. The identification number of parcels in Russia consists of 14 digits, and the tracking number of international shipments consists of numbers and letters of the Latin alphabet. By this number of the parcel of the Russian Post, it is possible to track it both by the recipient and the sender.

The site service makes the process of tracking a parcel of the Russian Post fast and convenient. The site also provides tracking of shipments from other countries. You don't need any extra information: all you need to know is the ID of your package.

How to track a parcel of the Russian Post

use the search bar by identifier and enter the tracking number of the postal item;
by registering in your personal account, you can receive information about several shipments;
save the necessary numbers and subscribe to e-mail notifications about changes in the status of the Russian Post parcel.

On our website, you can track several tracking numbers at the same time, since all the necessary information will be stored in the "Personal Account" section.

The ability to instantly transfer information via the Internet does not cancel the demand for traditional forwarding - postal. If it is necessary to transfer original documents or information on paper, the postal service remains the most popular service. To protect the contents of the shipment, users of postal services prefer to send correspondence by registered mail. This status gives the sender the opportunity to track a registered letter: Russian Post, along with other members of the Universal Postal Union, provides such a service. Moreover, tracking can be carried out by both participants in the correspondence.

What is a registered letter?

A registered letter is a registered postal item. Unlike the usual one, which the sender throws into the mailbox, the Russian Post accepts a registered letter under its own responsibility for forwarding. When registering a letter, the sender will receive a receipt, and it will be handed over to the addressee personally against receipt.

Before sending a registered letter, you should select the class of departure, since Russian Post provides two options - a registered letter and a first-class registered letter. The second is sent by faster airmail and allows for a larger envelope weight and size. So, if the maximum size of a registered letter is 229X324 mm, and the weight is 100 g for shipments within Russia, then the version with a higher status can weigh five times more, and the allowable envelope parameters should not exceed 250X353 mm.

For correspondence abroad, only registered letters are provided (permissible maximum weight is 2 kg), the geography of first class registered letter delivery is limited to Russia.

How much does a registered letter cost?

Russian Post customers may be interested in how much it costs to send a registered letter:

the cost of a registered letter in 2017 is from 41 rubles. when departing to a settlement on the territory of Russia;
sending correspondence to other countries will cost from 110 rubles;
the rate for sending a first-class registered letter depends on the weight and region and ranges from 66 to 236 rubles;
notice and changes or corrections to the shipping address will incur an additional charge.

You can find out in advance how much a registered letter costs on the Russian Post website. The postal calculator will help you calculate not only the cost of a registered letter, but also the delivery time. To do this, you need to specify the points of departure and destination, weight, select the delivery method (regular, expedited or courier) and the desired additional service in the appropriate column.

Mail ID

To track a registered letter and find out its status, you will need a postal identifier, or a track number, indicated on the check. The track number of a registered letter with a destination in Russia consists of 14 digits. The postal identifier for international shipments has 13 characters - numbers and capital letters of the Latin alphabet.

You can track a registered letter using the Russian Post identifier on the official website of the operator.

Tracking a registered letter on the Russian Post website

To check a registered letter by ID, you need to go to the Russian Post website, tracking will not require registration. But the service of sending notifications by track number is available only to registered users.

In the input field you need to enter the track number. There should be no spaces between the numbers, even if some characters on the check are located at a distance. The tracking service allows you to find out the location of several shipments, in which case you need to sequentially enter each track number, separated by spaces.

Each stage of sending a registered letter is recorded in the postal system, and the data is entered into the database. Consequently, the sender will also have access to information on the movement of the letter:

location and date of shipment;
next destination and post office number;
whether the letter reached the addressee.

This service of the Russian Post company - tracking by identifier - is the only possible way to control the progress of the movement of a registered letter. It will not be possible to find out information by the address and surname of the recipient.

To receive notifications on your phone and ensure regular tracking of a registered letter, Russian Post offers to use a mobile application.

If the movement of a registered letter is not tracked, and a lot of time has passed since it was sent, or the status has not been updated for a long time, you need to write a search request.

How long is a registered letter kept at the post office?

If the registered letter could not be handed over to the addressee, then it will be stored in the post office for 30 days from the date of receipt. The storage period for a registered letter will be extended to two months if the addressee submits an appropriate application. After this period, the letter will be sent to the return address at the expense of the sender. Within the prescribed period, he needs to pick up a registered letter, otherwise it will be recognized as unclaimed and destroyed after six months of storage.

Other mail tracking services

There are enough resources on the Internet that offer the service of tracking mail items - "My Parcels", Track It, AliTrack and many others. Most of them are in demand among customers of online stores. In all cases, a track number is required to track the movement of parcels.

Despite the development of IT technologies, most government agencies use registered mail notifications. This method is more reliable and covers the majority of the population. This mailing allows you to make sure that the letter was delivered to the addressee, because in order to receive a notification, you will have to go to the post office, provide supporting documentation and leave your signature. Today we will tell you in detail what these new ZK notifications are and what their arrival means.

What is it and who sends it?

A ZK notice is a notice that the post office has received a registered letter in your name. These notifications are sent out recently in an updated form. Such a letter is handed to the recipient against receipt, and the sender, in turn, receives a special delivery receipt. This method eliminates the loss of notification, and the postal service is the guarantor of delivery. Most often, important and valuable letters are sent in this way.

As already mentioned, it is often the state. authorities (traffic police, court), banks and insurance companies use such mailings. It is a pity, but on the sent envelope and the notice of its arrival there are no notes about the authority that sent it. Only recently envelopes and notifications marked ZK began to sign the city, postal code and address of the post office. Very rarely, such an envelope refers to spam and advertising, so getting it is important.

How to find out where and from whom it came?

It's elementary simple. People who encounter these situations probably know how to get the data they're looking for. You can do this by examining the notification itself directly.

Here, under the barcode, there are 14 digits - this is an identification (track) number. It can be used to determine from where the registered letter came from.

By the way, an international number can consist of 13 digits and a capital Latin letter.

With the help of special services, you can try to find out the sender, the date of sending and other useful information. Here are the official mail services to clarify information about the sender:

pochta.ru, 14 digits themselves are entered without spaces and brackets;
russianpost.ru;
track-trace.com for international mail, the prefixes DHL, UPS, EMS, etc. mean the representation of a foreign addressee.

Should I get a ZK notice?

Of course, yes! The problem is that RFQ letters are stored for 7 or 30 days. In the context of a judicial notification, it will last only a week, and after the expiration of the deadline, it will go back. In this case, it is considered that the recipient is notified of the meeting. Failure to appear threatens with a fine and consideration of the issue without the participation of the recipient. Standard government notices organs will last longer - exactly a month, and, as in the previous case, it is believed that the recipient is in the know.

Refusal to receive does not solve anything - but it can complicate the situation very easily. Ultimately, it is more important for the final addressee to receive correspondence.

What should I do if I couldn't receive the email?

First of all, it is possible to order an extension of the storage period in cases where the recipient is away. Of course, this applies to standard solutions and documentation. The procedure will be perfectly described to you by mail.

If, for a good reason, you did not manage to receive a judicial letter zk, then you should file an application for the cancellation of the decision. Of course, the reason must explain the inability to receive notification. One way or another, there will be plenty of trouble.

Conclusion

I hope you understand what the ZK-letters that come in your name mean. Now you know how you can quickly track by the track number who exactly the notification comes from. By the way, on the official website of the Russian Post, you can connect the service of electronic registered letters, which allows you to receive most notifications immediately by email. At the end, some more relevant information on undelivered notifications.

Russian Post is the national state postal operator of Russia, a full member of the Universal Postal Union, providing domestic and international postal communications. Receiving, sending and receiving postal items: parcels, small packages, parcels and correspondence; provides financial and delivery services to both individuals and businesses.

Russian and foreign online stores often send orders to customers using this particular postal service or integrate with its delivery to provide high-quality and inexpensive services. For example, on the basis of post offices, she organized express delivery and pick-up points, reducing the time for issuing orders in Russia to 2-5 days. Some transport companies combine their ability to transport goods with the vast resources of the national postal operator. So recently she created a project "Rural Delivery" jointly with the Russian Post for delivery to remote points, regional and district centers of Russia, where there are no own branches.

According to the press center, in the 1st quarter of 2018, Russian Post processed 95.7 million international mail items, and more than 60% of online shoppers used delivery services. In 2018, the second stage of the sorting center will be built in Vnukovo, and in 3 years the network of logistics centers will be expanded throughout the country. According to e-commerce experts, the growth of international incoming shipments will continue, mainly due to parcels from China.

Active promotion in the Russian-speaking market of such large Chinese stores as, Banggood, as well as new players rapidly gaining popularity, and, significantly increased the flow of incoming mail. Nevertheless, the Russian Post continues to provide quite high-quality services for the delivery of parcels, both international and domestic.

Tracking parcels in Russia

When registering, a postal item is assigned a tracking number, with which you can track when it was sent, the stages of movement and the date it arrived at the post office. The tracking service allows you to control the receipt of the shipment and is especially useful in resolving disputes with the seller in case of discrepancies found. The full name and address of the recipient will help to make sure that the parcel goes to its destination, and the weight of the shipment - to approximately estimate the contents of the attachment. The last delivery status will inform the sender about the successful delivery of the goods.

In addition to simple letters, all other shipments within Russia always go as registered. Incoming international letters and small packets can be sent as unregistered too. In these cases, it remains only to rely on the decency of the sender or seller and the absence of various excesses. In case of loss or non-delivery of the parcel without proof of non-receipt, neither the postal services nor the sellers will refund the money for the goods and shipping.

Tracking data will also help in filing claims for non-compliance with delivery deadlines. The website of the Russian Post directly states liability for violation of these terms.

Russian Post parcel tracking by identification number

The barcode postal identifier (SPI) of domestic shipments of the Russian Post consists of 14 digits, where:

the first six digits indicate the recipient's postal code,
the next two digits indicate the month in which the barcode identifier was printed,
digits from the ninth to the thirteenth - a unique number of the departure,
and the last digit is the control.

After paying for the forwarding service, the cashier will issue a fiscal receipt, in which, in addition to the standard cost and the name of the services, the number of the RPO (registered postal item) will be indicated, this is the tracking number - the postal identifier of the Russian Post. In the RPO line, the last digit in the check is printed with a space, but it must be entered without spaces.

It looks like this on the receipt:

RPO tracking is instant - upon receipt, an employee of the post office enters information into the database, and the first status "Accepted at the post office" will appear when tracking the Russian Post by identifier immediately after sending. The postal identifier is a great tool to control the movement, delivery times and weight at each stage of the delivery path.

Tracking Russian Post by international departure number

For international postal items, the regulations of the Universal Postal Union approved a single track code standard. The type of postal item is determined by the first two Latin letters, the next nine digits in the track number consist of a unique eight-digit number and the last verification digit. The last two Latin letters in the tracking number indicate the country of departure. It is impossible to determine the country of destination by the track number.

Examples of departure numbers:

CQ---US (CQ123456785US) - package from the USA,
RA---CN (RA123456785CN) - small package from China,
RJ---GB (RJ123456785GB) - departure from the UK,
RA ---RU (RA123456785RU) - internal number assigned to unregistered parcels when they arrive in Russia.

How to track a parcel of the Russian Post

Russian Post tracking is available on the official website or.

After entering the track number in the search bar for shipments and pressing the "Track" button, a separate page opens with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

To get more detailed information with all intermediate statuses and movement outside of Russia, track your track numbers on a simple parcel tracker website:

Important features of the Russian Post

Compliance with the requirements for the contents of the parcel and its packaging is a prerequisite for a successful shipment. These rules may vary slightly from country to country. For example, in Switzerland you cannot send horoscopes by mail. In some African countries, shaving brushes of Japanese origin cannot be shipped. And in the UK, a ban on sending parcels with garbage is specifically stipulated. But in general, the conditions below are typical for all postal services, including the Russian Post.

Goods prohibited for shipment:

firearms, signaling, pneumatic, gas, ammunition, cold (including throwing), electroshock devices and spark gaps, as well as the main parts of firearms
narcotic drugs, psychotropic, potent, radioactive, explosive, caustic, flammable and other dangerous substances;
poisonous animals and plants;
banknotes and foreign currency
perishable foodstuffs, drinks;
items that, by their nature or packaging, may pose a danger to postal workers, soil or damage other postal items and postal equipment.

There are also goods that are prohibited from being imported from abroad. Therefore, when shopping in foreign online stores, it is advisable to familiarize yourself with

The Russian Post, with all its shortcomings, continues to fulfill the duties assigned to it. Letters are delivered, parcels arrive, and postmen deliver notices. Sometimes people receive a notification that they do not understand, on which is the designation "ZK" (ZK), and information that a registered letter is waiting for them at the nearest post office.

Naturally, before you go to get it, it is advisable to find out what these two letters mean.

How to decipher the meaning of "ZK"

So what does ZK encoding mean? In this case, everything is rather banal: this is a notification about a registered letter. That is, to receive such correspondence, you must personally visit the post office and provide an identity document to receive it.

The translation of the encrypted is understandable. But from whom the registered letter ZK was sent, the notice does not say. Naturally, the recipient's next desire is to find out. To do this, you can try the following options:

Go to the official portal of the Russian Post, where in the search bar enter fourteen characters of the code, which are located under the barcode. The site will quickly provide information if the native and correct encoding is used.
If the correspondence was sent from abroad, then you can visit one of the alternative Internet resources, where you can repeat the above operation. For example, you can go to track-trace.com, 17track.net and so on.
Contact the representative of the post office by phone and ask the latter to read the information posted on the letter itself. Unfortunately, a positive result in this case is unlikely, since employees of such organizations rarely agree to comply with such requests.
Directly visit the required branch of the Russian Post, where, without putting your signature on receipt, inspect the envelope, referring to the fact that you want to make sure its integrity.

After identifying the sender, you can decide what to do next.

Further action plan

Before you decide on further actions, you need to know a few nuances:

Typically, such letters are sent by various government or financial structures. That is, the envelope may contain information from the tax service, court, pension fund, credit institution, and so on;
Most of these senders believe that the information they sent reached the recipient and was read by him.

Then everything is simple - go get a passport and a notice, or leave it at the post office. If a person does not want to pick up the envelope, then after a certain time it will be sent back to the sender. Typically, storage periods range from seven (for ship notices) to thirty (for other options) days. But, as already mentioned above, the sending organization will assume that the person was familiarized with the information - this should be taken into account when choosing their actions.