How to call the mobile operator Rostelecom. Rostelecom hotline

Rostelecom is the largest provider of communication services in Russia. The company also acts as an Internet provider, connecting analogue and interactive TV services, and landline phones. To solve customer problems in all these areas, a technical support service was created.

To get to the customer service line, you need to dial Rostelecom's phone number - 8 800 100 08 00, and then wait for a connection with one of the operators.

If the operator cannot help, he will redirect you to another operator or connect you to the department that is more competent in solving the subscriber’s problem. In other words, this is the starting point in any situation.

The Internet is glitchy, the phone is not working, the TV from Rostelecom is not showing - we call here. If they can’t solve it there, they will redirect it to where they can. Most problems - disconnecting, connecting a tariff, checking account status, balance, etc. - can be solved by calling this one number.

What to expect from technical support, its pros and cons

It’s worth starting with the good; you can call support from a mobile or landline phone absolutely free from anywhere in Russia. It also works in roaming. In addition, you can call at any time of the day - tech. support is available 24 hours a day.

It is worth mentioning separately the shortcomings of the Rostelecom support service.

Contacting the required department, or more precisely, its operator, can be problematic, which is facilitated by long periods of waiting and connection.
Rostelecom technical support is least likely to provide you with the necessary technical assistance without calling a technician. In most cases, you will receive template answers like: reboot the router, follow the instructions described in that section, etc. Unless you come across an operator who understands this, and there are very few of them.
They can often switch from operator to operator if it is impossible to solve the problem, which also takes a lot of time and does not help solve the problem.

Information that can be obtained if necessary from the help desk

By contacting the operator's technical support, you have the right to receive information:

about the performance of a particular service,
setting up the subscriber's account,
submit a request for line repair if damage to the network or equipment is detected.

You can also order, cancel services and tariffs for mobile communications, Internet, TV and entire service packages during a conversation with a Rostelecom employee.

At the same time, there are separate numbers for legal entities - offices and individuals - ordinary users.
Don't know the hotline number for your city or region? Then call the all-Russian
It works for all cities, if anything happens, they will simply tell you a number to call tech. support for your region.
For St. Petersburg there is a separate Rostelecom free helpline number -
for landline phones.
In the Moscow region. You can dial from your mobile phone, or get technical support after dialing a short number. For CDMA users - .
Using these numbers you can get general information, change the tariff, etc.:
Find out the reason for crediting and debiting funds.
Get information on errors that occur during connection.
Find out why the Internet speed has decreased, the television does not show, there is no telephone connection, or this or that site does not load.
Solve some problems with setting up various equipment.
Order additional services.

Numbers for reference to legal entities
For legal entities who are interested in connecting to any Rostelecom service, the hotline is available at

It turns out I'm a dunce! Self-critical? Yes. Well, what else can you call a person who for a long time sincerely believed that it was easy to get through to Rostelecom technical support?

In fact, it is very difficult, I assure you! Moreover. Many argue, not without reason, that

It’s almost impossible to get through to Rostelecom technical support!

This is, of course, not entirely true. You can still get through by phone, although it’s difficult. I checked it personally.

There are several methods, and each has its own nuances. I’ll tell you about these nuances today.

It all started with the fact that just recently I sincerely thought that there would be few people willing to argue with the fact that Rostelecom is not only one of the largest and most popular Russian telecom operators, but also one of the most reliable.

Until I joined them myself! Now I’m not at all sure about this. Rostelecom messes up no less than others. Or maybe more. It’s like “even an old woman can have a hard time.”

Either the home Internet “crashes”, then the connection speed disappears, or the television turns off. And it happens that the cost of services changes without our knowledge.

In general, despite all the advantages of Rostelecom, we often need the help of their technical support specialist.

It is for this kind of help that Rostelecom has created a hotline telephone number, according to which, as stated, the Rostelecom support service will always help us with solving any problems.

They themselves claim that the Rostelecom hotline works efficiently and stably, so contacting the Rostelecom operator, as a rule, does not present any difficulties.

But is this really so?

That's just about Rostelecom support phone and I will tell you in this article.

Some advantages of Rostelecom technical support

Yes, yes, don't be surprised. There are few advantages, but they also exist.

1. Technical support from Rostelecom works around the clock, so you can contact a specialist with your question at any time of the day or night.

And further. Note!

All calls to Rostelecom operator free both from landline and mobile phones!

2. What issues does Rostelecom’s customer support service help resolve? There are a great many of them - they include all the problems related to communication services, interactive television or access to the Internet.

It is believed that qualified specialists in the Rostelecom call center will readily answer any of your questions regarding the provision of company services.

However, this is only considered so. And reality, as always, is far from ideal. Done with the positives

Now the cons

There are two main disadvantages.

1. Not only me, but also many other subscribers experienced in their own skin that Rostelecom technical support cannot be reached by phone. Well, more precisely, it’s almost impossible. In fact, it is possible, but for a very, VERY long time.

And it is also very important to know exactly the phone number to call.

Because there are a lot of these technical support numbers in Rostelecom. (More on this below) And the biggest disappointment you experience, probably, is not when you hang on the phone for half an hour, waiting for the operator to answer. And at that moment when, having finally outlined your problem to a live operator, you hear in response: wait, now I’ll switch you to...

In response, I want to first throw the phone at the wall, and then make a personal visit to their office. To express directly everything that I think about them.

2. In a number of questions, the “specialists” of the Rostelecom hotline are in no way are not specialists.

Perhaps these girls were even taught something. They are well versed in tariffs, connection conditions and payment for services. They even know to advise you to reboot your modem or router.

But often they simply avoid answering and solving your problem. Especially if your problem is really serious, or does not fit into their patterns.

However, there is still nowhere to go. Have to call. And here, as I said just above, it is very important to understand where exactly you need to call.

So what is Rostelecom’s technical support number?

And in Rostelecom there is more than one technical support phone number - it works several phone numbers at once, where you can call the Rostelecom operator and get competent advice.

There is probably something positive in this. It’s not for nothing that Rostelecom has created many technical support services for its clients, right? Each of these services has your own phone number, where you can call the operator.

To contact the Rostelecom operator, just call one of these numbers .

Rostelecom hotline, phone 8800:

The most convenient option to contact Rostelecom technical support is Hotline number 8 800. This is a free federal number customer support services - 8 800 181 18 30.
Rostelecom technical support service. Consultation on any technical issues, including cellular communications, television. This also includes technical support Rostelecom Internet. Setting up equipment and calling a specialist to your home – telephone number 8 800 707 18 11 .
You can order connection of services or find out information of interest about the services provided by Rostelecom at sales service by calling by phone 8 800 100 08 00 .
If you need to find out any information about the tariffs for the services provided or their conditions, the terms of contracts, or you have a complaint against the company, you can contact our specialists Help Desk. In this case, you need the operator’s phone number from Rostelecom 8 800 707 18 00 . You can also use this number to find out detailed information about the status of your personal account and payments made.
General short telephone number cellular help desk – 111 .
Autoinformer will tell you how to remotely change the tariff plan for landline telephone and Internet services if you dial 8 800 707 33 33
Customer service CDMA cellular customer support waiting for you by phone 8 800 450 01 56 .
If you are a CDMA subscriber and have any questions regarding this service, please call 8 800 450 01 59 – qualified service specialist information support for CDMA subscribers will be happy to answer all your questions.
Technical support for CDMA cellular subscribers available by phone 8 800 450 01 56
If you have any questions regarding the service broadband internet access provided by Rostelecom, it is recommended to contact the number 8 800 300 18 03 , where you can always get detailed advice.
Have you contacted customer support, but are you unsatisfied with the operator's performance? For filing complaints and various claims phone number created 8 800 300 18 03 .

These phones, as you already understood, work throughout Russia. For example, for me, who lives in St. Petersburg, in order to call Rostelecom St. Petersburg, I also need to choose a technical support phone number from those listed above.

How to call the Rostelecom operator in international roaming

Well, okay, the fact is that there are many ways to contact the Rostelecom operator in Russia - we figured it out. But what to do if you are abroad?

How can you contact representatives of the cellular operator Rostelecom if you are in international roaming?

Yes, almost the same! Once again, the Rostelecom support service will help you, whose phone number in this case will be slightly different. But it's also free.

Yes Yes! All you need to do in Roaming is call the phone number +7 902 188 18 10 . FOR FREE!!!

The only thing worth paying attention to is that you should dial the Rostelecom operator’s number exactly this way - in the international format, that is, through +7.

When you don't have your phone at hand...

And in conclusion, a few words about the fact that Rostelecom also has an Internet support service.

It is needed in cases where it is not possible to call Rostelecom operators on the hotline. It happens that the phone breaks down or gets lost. Or even worse - there are suspicions that your phone has been stolen, and this bastard has gained access to your SIM card and personal account. What to do in such cases?

First of all, don't panic! You have a chance to get a full consultation with a specialist if you have access to the Internet. This is where the Rostelecom Internet Hotline will help.

You can quickly ask the hotline specialists any questions in your “Personal Account”, on the “Write to support service” page.

Maybe this is the only real way to contact Rostelecom technical support, huh?

So, were you able to reach them?

Rostelecom rightfully holds the title of the largest telephone operator and Internet provider in the Russian Federation. The company ensured maximum two-way communication with its customers to resolve emerging problems.

The company operator is in touch with you 24 hours a day! There is no additional charge for calls! You just need to decide on the problem and dial the Rostelecom operator number from those presented below.

How to call a “live” Rostelecom operator

So that you can resolve your issue regarding Rostelecom services as quickly as possible, the company has prudently created departments to help users. A service employee will answer your question if you dial one of the multi-line phone numbers:

“Call to a single number of the Rostelecom operator”

Unified support service - you can call the Rostelecom operator directly on one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

“Calling a Rostelecom operator by department”

Equipment technical support service - you will receive competent advice regarding equipment setup; and also - on all technical issues related to providing access to the World Wide Web, Interactive TV, etc. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811.

Sales service - You can inquire about the company’s services and make a request to connect them by calling: 8 800 10 00 800.

Information service - You will be informed about tariff plans and services provided by the company. You will be able to find out the status of your account, the terms of concluding contracts and activating the “Promised Payment” service. If there are complaints about the operator’s work, they will be accepted from you. All that remains is to call the Rostelecom operator number 8 800 70 71 800.

Auto-informing service - You will learn about a change in the tariff package for local telephone and Internet services (applies to individuals). Operator phone number 8 800 70 73 333.

Service for mobile subscribers - All subscribers can call the Rostelecom operator at 8 800 30 01 802.

Helpdesk for CDMA communication users - 8 800 45 00 156; For information support there is a toll-free number 8 800 45 00 159.

Internet support service - To resolve questions regarding broadband Internet access, you can call 8 800 30 01 803.

Complaints Processing Service - All complaints regarding the actions of employees of salons and help desks are accepted by calling 8 800 30 01 817.

In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contacts page. Select your region at the top left.

“Call the Rostelecom operator abroad” If you are in international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format must be international!). There is no charge for the call.

A wide range of users forces Rostelecom to occupy a leading position among players in the telecommunications services market in Russia and Europe. The scale of the company's activities implies the emergence of situations outside the working regulations for customer service. The company's specialists will actively resolve user problems. The Rostelecom operator's phone number can be dialed from any type of phone. The connection time for such calls is not charged.

Rostelecom is a telecom operator whose clients do not go unnoticed. The efficient and professional work of the staff has always distinguished this provider. At Rostelecom, the operator's telephone number is switched on 24 hours a day. Numbers with starting numbers 8-800 are available to every user.

How to call the Rostelecom operator?

The company has many support departments for subscribers to quickly resolve issues that arise. Calls are made via a multi-channel telephone, clients do not pay for them. At Rostelecom, the telephone number of the operator of the department of interest can be found at http://rt.ru/service/contact_info/total_info/info_services.

A large number of divisions does not negate the availability of one number for all subscribers, regardless of their status. How to contact the Rostelecom operator using a single number:

Rostelecom - mobile operator

As a mobile operator, Rostelecom is new to the market. In the regions, the company's subsidiaries acted as providers. The operator number of NSS Rostelecom (the operator provided mobile communication services in the Volga region) is no longer relevant. All NSS clients have been serviced by Tele2 since the end of September 2015.

A Help Desk (number 111) has been created for Rostelecom cellular subscribers. Wireless connection support phone number - 8 800 300 18 02.

While roaming

A call to an operator from a roaming zone (outside the Russian Federation) is made by dialing the international country code (+7 for Russia). The number of the operator consulting clients abroad is +7 902 188 18 10.

Rostelecom operator code

The code for long-distance calls and calls abroad was assigned to Rostelecom back in 2005. You can communicate between cities by dialing the Rostelecom operator code 8–55 and then follow the instructions for entering long-distance call numbers. The same steps need to be carried out with an international call from Rostelecom, operator code - 8–10. All information of interest to the telecom operator's customers is provided by dialing 8-800-200-00-33.

For clients rated “important”

Upon conclusion of an appropriate agreement, Rostelecom clients may be provided with an individual hotline. According to the rules of the Rostelecom company, a personal operator works with legal entities. The operator and call center in Rostelecom are called upon to quickly respond to emerging questions and difficulties of clients, and to find optimal solutions to complications in the shortest possible time.