Rostelecom phone number is new. Rostelecom hotline

Rostelecom is one of the largest operators of telephone communications, interactive television and broadband Internet access. The number of users of the services of this provider amounts to millions of subscribers in Russia and the CIS countries, so the question of how to call the Rostelecom operator quite often interests the company’s clients.

The huge scale of activity of this operator also affects the work of the support service - it is constantly being improved in order to quickly provide assistance to subscribers on any issues related to the provision of the company’s services. Since you can contact the Rostelecom operator in a simple way, you should take note of it in order to get specialist advice at any time.

We call the Rostelecom operator

Rostelecom's customer support service works around the clock, and only professional company specialists advise users. Technical support works around the clock, and since you can call Rostelecom completely free of charge, this provides the opportunity to easily get an answer to your question or use the help of professionals in setting up equipment.

Multi-channel hotlines have been created for the company's clients, allowing them to process a huge number of calls as quickly and efficiently as possible. Thanks to the professionalism and responsible approach to customer service of the company, you will always be able to reach an operator - any day of the week, at any time of the day, even if your phone balance is negative or zero. Each subscriber's call is sent to the appropriate technical service department to quickly resolve the problem.

Rostelecom's multi-channel information and technical support phone operates around the clock, and the call is free from anywhere in Russia at the number: 8-800-100-08-00.

By calling this number you can get advice and find out all the details about the company’s services, tariffs, current special offers, and execution of contracts. Using the same phone number, you can call a specialist to set up equipment or receive instructions for independently solving technical problems that have arisen, apply for connection/disconnection of services and receive information and technical support in many other areas of the company’s activities.

Problems with Internet access require immediate solutions. Otherwise, using the resources of the World Wide Web will be difficult. Especially for this, the provider Rostelecom has provided many helpline numbers with which you can get help on many issues. What is the phone number of the Rostelecom operator and how can I contact technical support if I have problems with communication?

Call us regarding telephone issues

In order to call Rostelecom regarding incorrect phone operation, you should use the number +7-495-727-49-77. This number accepts verbal complaints regarding the quality of communication services. Calls from Rostelecom numbers are free, but if you call from a mobile phone, the call will be charged. Also, There is an automatic informant on this number. It allows you to clarify your balance, get information on services, and find out city and country codes. The number is open 24 hours a day.

If you are not yet connected to Rostelecom, but want to use its services (in particular, connect your home phone), then you can call 8-800-100-08-00. A free call to the operator will allow you to quickly apply for connection. You can call this number 24/7, 7 days a week.

If you have any other questions about Rostelecom’s services, you can use the feedback form located on the operator’s official website. You cannot expect an immediate response using the form, so do not use it as an emergency form to contact an operator.

Cellular communications from Rostelecom have started to fail or do you just have questions about service? Then you should know that not long ago Rostelecom mobile subscribers were transferred to the Tele2 network. In this regard, to get help on cellular communication issues, you need to call 611 - this is where the technical support service for subscribers of this operator operates.

Solving Internet problems

How to call the Rostelecom operator from your home or mobile phone if you have problems with the Internet or digital television? All subscribers know that these services in Moscow are provided under the Online brand. There is technical support here, so you need to write down or remember the following numbers:

• 8-800-707-80-00;
• 8-800-707-12-12.

The first phone is aimed at those who just want to use the services of Rostelecom and connect their home Internet or digital television. Also Home telephones can be connected to this number(work using IP technology). By calling it, you will be connected to an operator to receive background information and fill out an application.

The next number, 8-800-707-12-12, is aimed at those who want to call Rostelecom about problems with the provision of communication services and digital interactive television. Calls from home and mobile phones to this number are free. By calling technical support, you can ask consultants questions regarding the problems that have arisen.

How to call the Rostelecom operator from other regions

All of the above numbers are valid for Rostelecom subscribers located in Moscow. If the subscriber belongs to another service area, for example, to the Rostov region or Novosibirsk, he should go to the Rostelecom website, select the name of his region there and go to the “Support” section. This is where they will be indicated all operator numbers valid in the selected region.

Recently, the number 8-800-100-0800 has become uniform for all regions. Also in some regions there are special short numbers for calls from landline phones.

Russia's largest Internet provider, operator of wired and cellular communications, as well as interactive television, treats its customers with respect and, to ensure a productive dialogue, offers several ways to contact technical support. Where can I get the Rostelecom operator number and how to call the Rostelecom operator? After reading this informational article, you will be able to quickly choose the best way to communicate with the operator and resolve any emergency situation.

How to call the Rostelecom operator?

The most convenient way to contact the operator is to call the technical support service. It should be noted that Rostelecom has both paid and toll-free phone numbers. Just in case, both options should be written down in the phone book.

1. Call the Rostelecom operator from any mobile phone. For comprehensive customer service around the clock, there is a single toll-free number 8-800-1000-800. Using it, every resident of the Russian Federation, regardless of whether he is a subscriber or not, can call and receive information about the company’s current services, apply for connection or repair. In addition, there are two more toll-free telephone numbers in the Capital Region, which provide the following information :8-495-727-49-77 – fixed-line, long-distance and international communication services;
   8-800-100-25-25 – providing information on tariff plans and concluding an agreement automatically.

   In other regions of the Russian Federation, there are other reference numbers, which are posted on the Rostelecom website in the “Help” section, “Phone” tab.

2. Short numbers of the Rostelecom operator in the regions. No other mobile operator has such a variety of short numbers. On the one hand, this is good. Knowing the required combination of numbers, you can easily contact the operator, get information about tariffs, send a telegram and much more. On the other hand, it’s not entirely convenient, since each region of the Russian Federation has its own unique service numbers. To use them, you need to find them on the company’s website or ask the operator by calling a single toll-free number 8-800-1000-800. For example, residents of St. Petersburg have access to the following list of numbers 24 hours a day: 8-118-09 – toll-free information about telephone numbers;
   8-118-11 – paid information about telephone numbers and addresses;
   8-126 – paid reception of telegrams by telephone;
   8-142 – paid information on communication tariffs;
   8-124 – ordering intra-zone calls, for a fee;
   8-181 – ordering long-distance calls, for a fee;
   8-191 – ordering calls of international importance, for a fee.
3. Rostelecom support in roaming. Rostelecom does not leave its compatriots abroad without technical support. They can always ask for help by calling +7-902-18-81-810. Calls to this number made from international roaming are not charged.

Alternative ways to contact a live Rostelecom operator

You can report your problem, leave feedback or suggestions not only by telephone. To do this, the Rostelecom operator has a number of services that are ready to quickly respond to incoming messages.

When you can’t call or reach an operator, then it’s time to use online chat. It is noteworthy that you can get into it both from a single personal account and from the My Rostelecom mobile application. In this case, a quick solution to the problem depends on the availability of an Internet connection on the device and a correctly formulated question.

You can find answers, express your opinion and simply communicate with those who have been using Rostelecom’s services for many years on social networks: Odnoklassniki, Facebook, Twitter, VKontakte, Youtube and Telegram.

For letters always online a single email address [email protected]. In addition, each regional office has its own email address, the address of which can be found on the website of its region.

Especially for reviews, comments and wishes, Rostelecom managers offer to fill out a feedback form in which you must indicate a minimum of data: contact phone number or email and the text of the request. The support service undertakes to send an answer or call back within 24 hours.

For those who wish to speak in person with a representative of a telecommunications company, there are customer service centers in all major cities. Their addresses, opening hours and contact numbers are listed in the “Help” section, “Office” tab.

Rostelecom has the largest number of users among national telecommunications companies in Europe and Russia. For its clients, the operator provides Internet, landline and mobile communications, and pay television services.

Occupying a leading position in a large number of regions, Rostelecom has created a large number of specialized support services. This allows us to quickly resolve emergency situations and help clients resolve various issues of interest.

If problems arise with communication, the question arises: “How to call the Rostelecom operator?” It is also worth knowing that calls to the operator can be made around the clock and absolutely free.

How to call a Rostelecom operator using a short number

Any necessary information can be obtained by calling the unified support service at the short number 111. You can call the help desk from a mobile phone. This is a universal number for subscribers in all regions of Russia.

Call Rostelecom from your mobile

To communicate with Rostelecom operator employees, you just need to make a call from your mobile device (phone or tablet) to the required support service.

Consult with a technical support specialist regarding equipment setup issues or other technical issues related to Internet access, Interactive TV or other services. You can get answers to questions or call a specialist by calling 8 800 707 18 11.

Subscribers, namely individuals, can receive support from a single service 8 800 181 18 30.

Reference information is provided by the information service 8 800 707 18 00. You can get information about tariffs, services, account status, conditions for receiving, execution or renewal of contracts, questions about activating the “Promised Payment” service.

Cellular subscribers can call the support number 8 800 300 18 02.

Cellular communications of the CDMA system are serviced by technical support at 8 800 450 01 56.

CDMA users will receive information support by calling 8 800 450 01 59.

Answers to questions about international and long-distance communications can be obtained from the technical support service for telephone subscribers at 8 800 300 18 01.

If you have questions about broadband Internet access, subscribers will receive support by calling 8 800 300 18 03.

When complaints or complaints arise regarding the services provided by employees of sales stores or help desks, they should be left by calling 8 800 300 18 17.

How to call Rostelecom from a landline number

In order to obtain information regarding the services provided and their cost, you should call the telephone number 8 800 100 08 00.

From a landline telephone, calls can be made to numbers starting with 8 800.

There is also an automatic notification number 8 800 707 33 33. This is an autoinformer that will allow you to remotely change the existing tariff plan for services provided by local telephone communications and the Internet (for individuals).

We call the Rostelecom operator in roaming

In the case when you are outside the territory of the Russian Federation, you can contact the operator in two ways.

The main thing is to make a call to the toll-free number +7 902 188 18 10. The set must be in international format, so you must first indicate +7.

To communicate with the operator, you can always use the “Personal Account”, which is located on the official website of the Rostelecom company. This is a fairly quick and convenient way to answer questions and solve problems. You can consult with a support specialist using the Internet.

To do this, you need to visit the operator’s website; just click “Write to support” in the menu at the bottom.

Rostelecom subscribers can call the operator for information of interest using the telephone numbers listed above.