Rostelecom – check your personal account balance through your personal account. How to check the Rostelecom balance on a personal account through your personal account: step-by-step instructions

Every person who uses telephone services wants to track money expenses. Since mobile and even landline phones are quite popular, companies are trying to help all their customers.

The operator Rostelecom has stopped sending letters with invoices for communication services to its subscribers, so it became necessary to independently check your balance, which remains on your home or mobile phone account. How to check the balance on Rostelecom has become a very pressing issue.

However, control over your account will allow you to always be in touch, since you can avoid blocking the number. There are several ways to check your balance, which are described later in the article.

How to check your balance on Rostelecom via USSD command

Any subscriber who has a mobile phone or tablet nearby can use the following method. To check your balance, just send a request from your mobile phone. The USSD command * 105 # allows you to quickly obtain information on your account status. In response, you will receive an SMS containing the necessary information.

The available balance can also be accessed using the command * 102 #. After submitting the request, account information will be displayed on your mobile device.

Find out your balance through the Service number

The company's subscribers use the telephone support service when it is not possible to visit the operator's office or there is no Internet access. Therefore, this method is used to save time.

In order to find out the balance you need to call 8 800 10 00 800, but for some regions there is a service 8 800 181 18 30. After the connection has occurred, the voice menu will be enabled. This will allow you, using a hint, to find out the amount in the account (or the amount of debt).

Funds are checked by calling the short service number 100 * 11. After connecting, the answering machine will tell the user the amount available for use.

Find out Rostelecom balance by phone number

You can find out about your home telephone service debt by visiting your nearest post office. This procedure does not require the provision of personal documents. To obtain the necessary data, you need to provide the postal employee with the digits of your phone number.

Find out your balance from the Operator

The fastest way to obtain information has always been to call the operator of a company providing communication services. Technical support is available via regional phone numbers, as well as single numbers. By calling 8 800 10 00 800 or 8 800 181 18 30 you need to wait for the connection.

After it has happened, the voice menu will be enabled. This will allow you, using a hint, to find out the amount in the account (or the amount of debt). If you wish, you can wait for a “live” response from the operator, who will provide any information regarding the services provided and the financial costs for them.

There are also other ways to get the information you need. You can visit your “Personal Account”, which is provided to all subscribers.

All the necessary information about the balance and detailed expense statistics is on your page on the company’s website. Here you can also subscribe to SMS or e-mail notifications.

Using Sberbank ATMs, you can check your balance; to do this, you need to enter your number, then the debt or balance amount will be displayed on the screen.

By visiting the Rostelecom office, you can consult on any issue, as well as connect services or terminate the contract. To do this, you must have your passport with you.

There are several ways to check your balance at Rostelecom. To do this, you just need to choose the most suitable one.

Rostelecom is a large national provider of comprehensive telecommunications services. The company's subscribers use cellular and mobile communications services, the Internet, and television. There is a separate account for each service, but if the balance reaches a critical point on one of them, then all services are disabled. Therefore, users should know: how to view the Rostelecom balance in their personal account by phone number.

Rostelecom users can find out their account balance in many ways:

1. By phone:

• using USSD requests (*102#, *100*11#);
• by calling the customer service – 8-800-100-08-00, 100*1, etc.;
• SMS/Viber notification (convenient for home communications);
• SMS request to number 100 with the text “11”;
• In the mobile application.

1. In your Personal Account on the company website;
2. By contacting the customer service office;
3. The company's partners:

• at Sberbank ATMs using phone number (including home) or account number;
• online in your Sberbank personal account (select the “Transfers and Payments” section, “Internet and Television” item, specify the region and click “Continue”. If there is enough money on the card, you can pay immediately.);
• according to contract No. at Post offices.

A subscriber's personal account is an individual account number that is issued when registering for a service; as a rule, it is indicated in the contract. If you have forgotten your personal account or lost the contract, you can find it out from the support service operator by calling 8 800 1000 800 or contact the subscriber service center. To obtain information, you must provide the client's passport information.

If you need to quickly check the balance of funds for cellular communications, and do not have access to the Internet or an ATM, then it is important to know how to check the balance on Rostelecom on a mobile phone.

How to find out Rostelecom cellular balance on your phone

Basic USSD requests for checking the balance on a mobile phone:

1. Subscribers who use a prepaid payment system can check the balance on their SIM card by calling *102# or *105#.
2. Subscribers of the postpaid system can use the following USSD requests:

• *122# – costs in the current period;
• *123# – invoice amount;
• *125# – list of invoices that are unpaid;
• *100*121# – charges for the current month.

1. To view the remaining package minutes, SMS and megabytes, you can send a request *100*12#
2. For more detailed information, you can use the information menu *111# and see in more detail the balance of money, minutes, SMS, gigabytes and other data on the tariff fee and additional bonuses.

How to find out the balance on Rostelecom cellular communications by calling the support service:

1. By dialing 100*11, you can wait to be connected to an operator or use the answering machine;
2. For some regions, short regional numbers are available - 000, 611;
3. Unified support service - 8-800-100-08-00 (to quickly connect with an operator you need to say the words “technical support” or “other)”;
4. Additional contact – 8-800-18-11-830;
5. For cellular subscribers – 8-800-30-0-802, 118-02, 8-800-181-1888 (press the sequence of numbers “3” “1” “1”);
6. Support service - 8-800-70-71-800, you can find out about the account status, tariff plans and more;
7. For residents of the Moscow region, OnLime subscribers – 8-800-707-12-12;
8. In roaming you can use +7-902-18-81-810 (free call).

Telephone assistance is available seven days a week, seven days a week, but if you are still unable to find out the information you need, you can contact the company’s service offices.

How to view information in your personal account

The most convenient and comprehensive way to check your Rostelecom home Internet balance and other Rostelecom services online is to use your account on a PC/smartphone on the Internet:

1. On the computer:

• Follow the link lk.rt.ru or click the Personal Account button on the company’s official website;
• Log in or register (enter your login and password, personal data, contacts, contract No. for all Rostelecom products);
• View data on all contracts.

1. On the phone:

• Download the RTkabinet/My Rostelecom/Rosteam application from GooglePlay/App Store;
• Install the application on your smartphone;
• Register using your phone/account No, or use your login and password to log in on your computer;
• View My Balance on the screen.

Rostelecom provides various media services throughout Russia. The main ones are the Internet, interactive television and cellular communications. When using any of these services, we need to check our Rostelecom balance and know the balance in order to pay it off before the service expires. You can learn how to do this from this article.

Check your Rostelecom mobile communication balance

If you want to check your account on Rostelecom, you can do this quite simply by typing the USSD command on your phone keyboard *102# . After some time, the message will display all the information on your balance. For all clients who use a postpaid payment system, there are special commands to check and control their expenses:

Useful queries

• to get all the information about your unpaid bills, dial *125#;
• if you need information about costs for the current period, dial *122# on your phone keypad;
• to get information about the invoice, dial *123#;
• to find out about all accruals for the last month, enter *100*121#;
• to get information for a specific month, enter *123*MM#, where instead of letters, enter the number of the month.

Check your Rostelecom account in your personal account

If you have access to the Internet, you can check your Rostelecom balance at any time. To do this, go to the official portal and go through a simple registration to create your account. After that, log in and go to your personal account, the link is located in the upper right corner of the page. Here you can get acquainted with the information you are interested in on the balance.

Before you find out the current Rostelecom balance in your account on the website, you can use a convenient notification method. To do this, log into your account and find the “Alert Settings” link, and then select any of the methods acceptable to you to receive information – SMS or email. To do this, select the required item. If necessary, enter your phone number or email information. Now every time the system will remind you that you need to top up your account.

For those who do not know how to check the Rostelecom home Internet balance, you need to visit the portal and log in. Then go to your account, where you can find information about your account status.

You can also call by phone 8-800-1000-800 .

To avoid situations when you run out of funds in your account, top up your balance in advance; payments can be made several months in advance.

Find out the balance of funds in your Rostelecom personal account

When you connect to Rostelecom’s services, you enter into an agreement, which is assigned a unique number – a personal account. Most often it is not necessary; you can do without it. But in some cases, payment for services is required, for example, at the company’s office. In this case, you need to know it.

To check the balance on your Rostelecom personal account, you must also register on the company’s portal or log in to your account. Next, go to your personal account and find the “My Services” item, where all the information on all your company services that you use will be located.

If you have any difficulties logging into the site, working with the portal, or any other difficulties, you can call the company’s support service at 8-800-1000-800. Tell the operator the difficulty you have encountered and you will receive detailed information on all your questions. The number is toll-free, but sometimes the line may be overloaded. In this case, you will have to wait your turn.

If a company office is located near your place of residence, then you do not have to understand the intricacies of working on the site in your personal account. Just take your personal account number with you.

Check your phone balance status

Just recently, all Rostelecom home phone users received payment receipts every month. Today it is possible to check your balance in several ways without resorting to outdated paper receipts. One option is to go to the nearest Sberbank ATM and enter the numbers. All the information you need will appear on the screen.

You can also use your personal account on the Rostelecom website. For convenience, you can connect your email account in order to receive notifications about the status of your account. You can use your operator's toll-free number to get detailed information about your landline account.

If the balance of any service from Rostelecom goes into the negative, you will receive a warning email warning that all your services may be disconnected until you pay off all current debts. In this case, your personal account is entered into a special database of debtors.

If you need to know the balance balance for a landline radiotelephone, you can create and send a special request - *105# and press the call button. If you have a regular phone, you can dial 8800-1000-800; it is free for all Rostelecom subscribers. Wait for an answer and indicate the reason for your call. Be prepared to have your passport details, contract number, and address where you live checked.

Mobile application from Rostelecom

The application is available both in the Play Market for Android devices and in the App Store for iPhone. This is a convenient program that allows you to manage services on your smartphone or tablet. First you just need to connect the application to your account. Through it, it is very easy to view your account balance for any of the Rostelecom services you have connected. Also, each subscriber who downloads and connects the application to his personal account on the website can participate in the Federal Bonus Program, which makes it possible to save and then exchange special points for gifts.

The application from Rostelecom allows you to quickly access cards that do not require logging in. These maps show the company offices closest to you, the distance to them and their work hours.

Do you want to check the balance on your personal account from Rostelecom? Come on, we won’t write a whole paragraph of “water” about why you need this. So, everything is clear to everyone! You have become a client of this company, connected to any of the services, and naturally want to understand the financial state of your account. This is especially important during the period of making the next payment, or if it (the balance) unexpectedly reaches minus, the service will simply be blocked. Not pleasant, right? Therefore, let's get to the point!

This question itself contains two problems:

• first – what does a personal account have to do with it and where to look for it
• the second is the methods of obtaining information themselves (which ones are the simplest and most convenient)

How to find out the drug number

The thing is that RT offers its subscribers two short options for identifying a person in the system - by home phone (if you have one from Rostelecom), or by personal account. Is the meaning clear? Not really?

Well, you come to the automatic telephone exchange or call the company’s unified call center, name the appropriate set of numbers - and the employee quickly finds you in the database and sees all your payment details.

Where to find drugs is a good question!

You can look at it in old receipts for payment of services, in the contract, and if this option does not suit you (for example, you often throw away all unnecessary papers), do this using your personal account on the website rt.ru or call the hotline 8 800 1000 800. For more details about each method, read.

How to find out your balance

Once the personal account number has become known to us, we can begin to obtain information about our debts. But, looking ahead, it should be said that LS is not the best assistant in this matter; you can check the state of your finances without it; there are much simpler ways to do this. But since the topic of the article is completely different, we will not deviate to the side.

How to check the Rostelecom balance on your personal account:

Many information sites include the subscriber’s Personal Online Account in this list. May be! How to look! But we, for example, would not do this, since you log into your personal account using a login and password (then you will see all the information you need), which have nothing to do with your personal account. So, how does it help you solve the problem?

Now let's talk about other methods in more detail...

We call the operator

Look, you are sitting at home, suddenly you have the urge to check how much you owe for your home phone this month. How to do it? It’s easier to load a gadget or computer, log in using your username and password to the operator’s personal account - everything will be written there, all the details of the account. But, for example, you don’t have this data at hand right now, but you have a personal account number.

Then we proceed like this:

• find your smartphone, type on it 8 800 100 08 00

• we find ourselves in a robotic menu, where its capabilities are announced to you in a female voice
• listen to the information up to the third point and press the number 3
• Then 1 - “find out PM”
• once again 1
• Next, dial your personal account number and after a few seconds the voice will dictate the state of your balance at the moment
• or press 0 , and dialing to a live company employee begins (this may take time, especially on weekdays, since there is a large flow of calls)

Calling debtors

This is not the most pleasant way to obtain information about your balance, but if you don’t care at all about your utility bills, or if you are a very busy person, then at some point someone will certainly start calling you constantly on your home phone. If you are not hiding from anyone, pick up the phone. In response, you will hear a robotic voice that will tell you: “your debt to Rostelecom amounts to so many rubles.”

This is exactly what the operator’s policy for collecting debts and stimulating the collection of money for communication services looks like - dialing the numbers of debtors from morning to evening by auto-dialing.

Let's go to Russian Post

How to find out the debt in Rostelecom on a personal account at the post office?

Walking with your feet is very useful - even if you are very lazy, even if it is raining and cold, even if the day is turning to night...

Therefore, we go to the nearest PR branch, they now accept almost all utility payments, issue loans and bank cards, in short, they are complete “generalists”. This means that their databases are linked to the counterparties’ databases. The situation is the same with Rostelecom. Tell the employee your personal account and you will be informed about the balance status.

Just in case, don't forget to take your passport. And in general, don’t go outside without a copy of it!

RT service office

Office? Well, what does an office mean - these are converted old PBXs, which Rostelecom privatized along with the rest of the infrastructure of the USSR Ministry of Communications. Surely, if you are a local resident, you know exactly where the old automatic telephone exchange is located in your city, and the RT will “sit” there.

We go to the address, take our passport with us, contact the employee, say your personal account number (if you receive Internet services, then it is one, from television - another) - we receive a detailed answer about the debt.

ATTENTION! Some information sites claim that you can easily check the Rostelecom balance by personal account number in your Internet banking (Sberbank is an exception), in most payment terminals, in electronic money systems (Yandex.Money, Webmoney) - this is all nonsense! Using these tools, you can pay to RT any amount for the service you want, but at the same time, no one will show how much money you have in your account.

Instructions

Log in to your “Personal Account” on the Internet provider’s website

Almost all popular providers create a “Personal Account” for users on their official websites. The site address can be found in a search engine or in a service agreement concluded with an Internet provider. To enter your “Personal Account”, enter your personal Internet account and password that you use to access the Internet, or, if necessary, create an account with the login/password that is more convenient for you to remember. The balance of money in your account can be indicated immediately on the page that opens or on a specific tab (“Balance”, “Internet”, etc.).

Call your provider's technical support

To avoid wasting your time waiting in queues, activate the Internet Banking service. To do this, you need to come to the nearest bank with your passport and write an application asking to link this service to your account. After this, you will be asked to sign an agreement. Now, in order to open your account, just go to the official website of the servicing bank and go to the “Bank” section. There you need to enter your login and identification number.

note

For using the Online Banking service, small amounts are debited from the client as a service fee. You will also have to pay for the Mobile Banking service. Funds are written off once a month.

Helpful advice

For customer security, some banks offer the use of one-time passwords, which can be obtained using self-service devices or the Mobile Banking service. Passwords must be obtained immediately before entering your personal account.

Related article

Internet providers use the client’s personal account to record all monetary transactions with him - the accrual of payments, receipt of payments, recalculations, accrual of bonuses, etc. It should not be confused with the document presented by the provider as a demand for payment. Finding out your current account number and current balance is not difficult.

You will need

• A copy of the agreement with the Internet provider.

Instructions

Find the documents that you signed when connecting to this service - the agreement with the Internet provider must also indicate your personal account number. If you use a dial-up connection and pay with the provider without concluding an agreement with him (payment card), then you do not have a personal account.

If your copy of the agreement with the personal account number indicated in it is lost, then it should be restored or ask the provider to issue a duplicate. In the meantime, there is no duplicate, you can find out your personal account number from the customer support service - find her phone number on the contact page of the company’s website. In order for the operator to tell you your personal account number, you will need to provide him with information about the phone number specified in the agreement and the last name/first name/patronymic name of the person who signed this agreement.

If you are interested not in the account number, but in the current status on it, then you can find out this by calling a customer support operator. Some Internet providers allow you to do this without an operator - just send an SMS message to the number listed on the provider’s website, and the amount of the balance on your personal account will be sent in a response message.

More detailed information about the personal account, starting with its number and ending with the history of operations, can be obtained in the client’s “personal account” on the website of your Internet provider. If you have not used it before, then find your login and password in the additional appendices to the contract and use them to log in to the provider’s website. Each company designs a personal account to its own taste, so it is not possible to indicate where exactly in your account you should look for your personal account number, balance amount and transaction history. However, as a rule, there are no difficulties in finding this data in the user interface, and if this happens, you can contact the support service for advice.

The client just needs to get to the nearest QIWI terminal and click on the “Rostelecom. Home services”, after which you can go to the section where all possible services for payment are provided for payment. The subscriber needs to choose: Internet, home phone or television. All that remains is to indicate the subscriber’s identifier, for example: phone number, personal account or contract number and add banknotes to pay for services.

In addition, Rostelecom subscribers can pay for Internet service without even leaving home. To do this, just go to the company’s official website and select “Services” on the main page. In the list of services provided, you need to select “Payment for services”. You can pay using a bank card, via Yandex.Money or via WebMoney.

Payment via bank card

If payment for Internet access services will be made via a bank card, first the subscriber will have to select his region, indicate the type of number and the number itself, as well as the payment amount. After this, all that remains is to indicate the payment method details and confirm the operation. It is worth noting that Rostelecom supports payment with the following cards: Visa Electron or Cirrus/Maestro.

Payment via Yandex.Money

In order to pay for the Internet using the Yandex.Money service, you must first also indicate your payment details (region, number type, number itself and payment amount). The next step is to indicate the wallet number in the Yandex.Money service, to which a notification about payment for services will be sent. If everything was done correctly, the Internet will be paid for and you will be able to continue using it.

Payment via WebMoney

To pay for the Internet using the WebMoney service, you must first indicate your payment details (region, number type, number itself and payment amount). The next step is to indicate the wallet number in the WebMoney service, to which a notification about payment for services will be sent. All that remains is to log in to the WebMoney system and confirm the payment. It is worth noting that in this case a commission of 4% of the payment amount will be charged.