Rostelecom phone number. How can I call the Rostelecom operator?

It is simply impossible to use the communication services of the Rostelecom provider without experiencing any problems (as is the case with any other provider). Problems arise infrequently, and no one is immune from their occurrence. The Rostelecom hotline, created to solve these problems, works for all subscribers using certain services of the provider - these are Internet, digital television and home telephone services. And in this review we will look at all the phones necessary for urgent problem solving and troubleshooting.

Rostelecom hotline

8-800-100-08-00

Rooms for individuals

Rostelecom technical support in Moscow and the Moscow region is distributed across several telephone numbers at once. In some places we can only be given general information on any of the provider’s services and products, but in others they can provide full technical support. The matter is complicated by the fact that Rostelecom’s hotline operates on some numbers to help private clients, while on others it provides support for legal entities.

In addition, in Moscow and the Moscow region, services are provided under the OnLime brand, and they have their own hotline numbers. To ensure that you do not get confused about the current numbering of call centers, we will tell you how and what phone numbers you need to call Rostelecom to get help.

The main telephone number of Rostelecom's hotline for individuals is 8-800-100-08-00. There is a general help desk for all regions. This hotline provides advice on connecting a home telephone, Internet or digital television, and answers some other questions. In general, it is useless to look for specialists here who could tell you why the ping has increased or the access speed has decreased - completely different numbers work for this.

If you have questions related to connecting services, the Rostelecom hotline will help you at 8-800-707-80-00. Call here if you want to check the availability of communication in your home or if you need to leave a request for connection. Please note that there is no need to call this number and say “my Internet is not working” - here are specialists of a completely different profile, dealing with completely different issues.

But if you call the hotline at 8-800-707-12-12, then here you can ask questions about any technical issue:

• Internet does not work;
• The speed has dropped;
• The equipment broke down;
• There are problems with the connection;
• The connection is periodically broken;
• Some TV channels do not work;
• The modem has deteriorated or malfunctioned;
• The home telephone stopped functioning, etc.

That is, it is at this number that the real Rostelecom hotline is located.

Please note that this hotline number is only valid for subscribers from Moscow and the Moscow region. If you live in another region, go to the Rostelecom website and check the support number for regional users.

Numbers for legal entities

Rostelecom technical support service for legal entities is located at 8-800-200-3000. Call here only if you are a corporate client of the operator. For calls regarding connection issues, dial the hotline 8-800-200-99-09. As for support and connection for OnLime business users, any questions should be addressed by calling 8-800-301-01-60 - the OnLime hotline (but not Rostelecom) operates here on the Internet and IP telephony for corporate clients.

Now you know how to call Rostelecom technical support. There are several hotlines operating here, designed for a variety of categories of clients - individuals and legal entities. When contacting us with any questions, try not to confuse the hotlines, otherwise it will be difficult to obtain qualified assistance.

Rostelecom has a huge number of clients in Russia and Europe. The company provides high-quality Internet, mobile and landline communications, and pay television to all its subscribers. Occupying a leading position in most regions, Rostelecom has created a huge number of services that are ready to solve all user problems at any time.

Therefore, if you have problems with communication, you just need to call the Rostelecom operator. I would like to note that they are all ready to answer at any time of the day. The call is absolutely free, so in this article we decided to tell you how to call the Rostelecom operator from your mobile or landline phone.

How to call the Rostelecom operator from a mobile phone

Please note that in many cases you will have to wait approximately 10-20 minutes. Therefore, it is better to answer your question using an automatic informant.

Using a mobile phone or tablet, you can dial the Rostelecom operator not only at the number indicated above. Now you can get advice from a technical support specialist regarding problems with equipment, Internet access and other technical issues by calling 8 800 707 18 11 . Using the number provided, you can ask all questions or simply call a specialist to your home so that he can correct all possible problems.

• For individuals, Rostelecom has also provided one more number 8 800 181 18 30 . As a rule, the connection time does not differ from the previous number.
• If you have any questions about tariffs, connected services, account status, contracts and their execution, activation services. Then dial the same number 8 800 707 18 00 .
• In this case, cellular subscribers must dial the number 8 800 300 18 02 .
• If you are using a CDMA connection, then you are served by only one number 8 800 450 01 56 .
• If you have any questions about connection and access to the Internet, subscriber support is provided by calling 8 800 300 18 03 .
• You can get answers to questions about international and long-distance communications using the standard customer support number 8 800 300 18 01 .
• If you have any problems with employees or the services provided, you can call 8 800 300 18 17 . For example, you came to a sales showroom, but they couldn’t help you solve your problem. By calling this number, you can tell us about this so that such incidents do not happen again.

How to call Rostelecom from a landline phone

To call the Rostelecom operator for free from a landline number, just call 8 800 100 08 00 . Here you can find out all the latest information on the provision of services and their costs. Please note that from a landline phone you can only make calls to numbers that begin with 8 800 . Therefore, if you are not connected the first time, check that the dialing is correct.

During the call, you must confirm your identity. To do this, you must remember the secret question, as a rule, this is the mother's last name. It is also worth preparing a passport with your data; perhaps the operator will ask for it.

It is also possible to dial automatic notification by number 8 800 707 33 33 . By calling here, you can find out your tariff plan, account balance and much more. Using automatic notification, you can even change the service tariff. Therefore, if you want to find out only simple information, we recommend calling here, so you can significantly save your time. This service is available only to individuals.

How to call Rostelecom while roaming

1. You can dial +7 902 188 18 10 . A live person will answer you and help you resolve any issue.
2. You can also contact through your personal account at

The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay television, home and cellular telephony, and the prices for them are quite competitive.

With so many services and users, situations occur every day that need to be addressed. To help its customers, a technical support service has been created, which not only accepts requests for equipment repairs, but also gives competent advice that helps them fix problems on their own. It works around the clock, and the professionalism and level of knowledge of the specialists is beyond doubt even among very demanding people. Among the telephone numbers by which you can call technical support, there are both toll-free numbers, which can be called from any phone, and short ones, which must be called only from a Rostelecom phone.

Rostelecom support phone numbers

If you have a problem and you don’t know how to solve it yourself, then the easiest way is to call customer support. Special call centers have been created in the largest cities of Russia, which receive calls from all settlements of the country. For convenience, each service has its own hotline and special numbers so that a specialist can quickly find a solution to the problem and tell you about it. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

Rostelecom technical support has two main contact numbers:

8-800-100-08-00 intended for questions related to connecting to any service

8-800-181-18-30 intended for technical questions for existing subscribers of the company

To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.

On your phone, you can call a short number 118-88 .

To call the Rostelecom repair bureau, you need to dial the number 8-125 .

Home phone subscribers can order long-distance and international calls by calling 118-71 .

If you find it difficult to choose a number to call and ask your question, then you can call the free helpline at 118-09 .

If the free helpline does not suit you, then there is a paid one, which you can call at 118-99 .

In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126 .

We have listed only the main technical support phone numbers, but they may differ in your region, so check the information at official website of the company. If your region is not selected automatically or is determined by an error, check it yourself in the upper left corner of the site.

Other ways to contact technical support

It can be quite difficult to get through to Rostelecom customer technical support. If you don’t want to wait, you can simply leave a request in your personal account. To do this, go to the address lk.rt.ru/?action=feedBack and fill in all required fields. Within an hour, a specialist will call you back and try to help you solve your problem.

Rostelecom rightfully holds the title of the largest telephone operator and Internet provider in the Russian Federation. The company ensured maximum two-way communication with its customers to resolve emerging problems.

The company operator is in touch with you 24 hours a day! There is no additional charge for calls! You just need to decide on the problem and dial the Rostelecom operator number from those presented below.

How to call a “live” Rostelecom operator

So that you can resolve your issue regarding Rostelecom services as quickly as possible, the company has prudently created departments to help users. A service employee will answer your question if you dial one of the multi-line phone numbers:

“Call to a single number of the Rostelecom operator”

Unified support service - you can call the Rostelecom operator directly on one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

“Calling a Rostelecom operator by department”

Equipment technical support service - you will receive competent advice regarding equipment setup; and also - on all technical issues related to providing access to the World Wide Web, Interactive TV, etc. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811.

Sales service - You can inquire about the company’s services and make a request to connect them by calling: 8 800 10 00 800.

Information service - You will be informed about tariff plans and services provided by the company. You will be able to find out the status of your account, the terms of concluding contracts and activating the “Promised Payment” service. If there are complaints about the operator’s work, they will be accepted from you. All that remains is to call the Rostelecom operator number 8 800 70 71 800.

Auto-informing service - You will learn about a change in the tariff package for local telephone and Internet services (applies to individuals). Operator phone number 8 800 70 73 333.

Service for mobile subscribers - All subscribers can call the Rostelecom operator at 8 800 30 01 802.

Helpdesk for CDMA communication users - 8 800 45 00 156; For information support there is a toll-free number 8 800 45 00 159.

Internet support service - To resolve questions regarding broadband Internet access, you can call 8 800 30 01 803.

Complaints Processing Service - All complaints regarding the actions of employees of salons and help desks are accepted by calling 8 800 30 01 817.

In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contacts page. Select your region at the top left.

“Call the Rostelecom operator abroad” If you are in international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format must be international!). There is no charge for the call.

Rostelecom has recently taken first place in the provision of telephony, Internet and television services. In order to be able to use the necessary service, you must at least know about it.

The company's services include broadband Internet access and television, which are provided on a paid basis. At the same time, the number of clients is growing every year. Rostelecom is recognized as one of the leaders in the Russian market. The users include not only ordinary citizens, but also corporate clients.

Agree, not every client can contact the company’s office in order to resolve all the issues that arise. This is exactly why the toll-free phone number was developed.

8-800-1000-800 is a hotline number where you can get all the information without needing to contact the office. The number can be dialed either in the format 8 800 100 0 800 or in the format 78001000800.

Advantages of servicing by Call Center number

• The customer support center operator is provided with any information you need.
• Thanks to a single telephone number, multi-channel dialing was created, and on each line the client receives the information he needs.
• Calls received by employees from all over Russia are processed by support centers, of which there are a large number throughout the country.
• In addition to a single number, in each region it is possible to call the operator of your city. It’s enough just to decide on the city where it’s easier for you to reach. So, for example, in the city of Voronezh you can call the number

What can you find out from the hotline?

All that is required of you as a client of the company is to tell the employee your contract number, telephone number or address where you have questions.

1. If you have problems connecting to the Internet, you can contact the CPC and clarify the information. If there are no restrictions on the line, then an employee will diagnose the connection with you directly over the phone and help resolve the issue.
2. If you have a question about your tariff plan (this applies to the Internet, television, landline phone), an employee will help you choose the tariff that is right for you.
3. Information is also provided on general issues: where the company’s offices are located, what can be done in a given situation.
4. In addition, clients are provided with assistance regarding the use of their personal account, activation or deactivation of services independently, without the help of employees.

Rostelecom support line problems

• Slow Internet speed or its complete absence;
• When watching interactive television, problems arise with the picture quality;
• Financial question - why this or that amount was charged, whether the subscription fee was calculated correctly;
• Problems that may arise on the equipment.

If a client has a question about any of the services provided by Rostelecom, he can always contact the hotline for help, as it operates around the clock.